Why Are People Mad At Wantusawa Food Poison Response

With over 20 complaints posted on social media, the restaurant's response draws ire

Metro.Style Team

<p>It started with a number of posts left by Facebook users on the official Facebook page of Poblacion restaurant Wantusawa. The posters alleged they had suffered food poisoning shortly after dining at the popular oyster bar. The symptoms reported include abdominal cramps, vomiting, diarrhea, fever. Some reported they had to be rushed to a hospital emergency room to treat their symptoms. </p><div><br/></div><p>A review dated January 18th read: &#x27;Food is good but the aftermath was so traumatizing for my group. We were served with a bad batch of oysters. 4 out of 7 of us experienced food poisoning the day after! Also, we had a heavy dinner prior going to Wantusawa just to be sure na okey kami if we eat the oyster, BUT NOOO! Still had a bad case of stomach flu (diarrhea, vomit, nausea). Been reading previous/recent reviews with same experience so I hope Wantusawa will do something about this.&#x27;</p><div><br/></div><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img loading="lazy" src="https://assets-metrostyle.abs-cbn.com/prod/metrostyle/attachments/e3b19332-d599-47c8-bd03-68ac990cb9b5_2.png" style="width:950px" class="fr-fic fr-dib" alt=""/></span></span></div><p>Other posters lodged their complaints, and on January 23, Facebook user Coco Eje compiled <a href="https://www.facebook.com/kokofromplanetweird/posts/pfbid0HfpUP4Y5vVUtemysvEjqNXaJuguUC9neN67TKtZdv92fVzpDPXvxjCVuykQnqR7kl" target="_blank">a series of screenshots </a>of reviews by people reporting they had experienced food poisoning after dining at the restaurant.  </p><div><br/></div><p>&#x27;&#x27;Wantusawa,  I would leave a review on your page but I’m afraid it’s just gonna be shrugged off like all the other reviews that’s already there. This needs urgent action  For public awareness and for the sake of honesty: the food is good but look at all these food poisoning complaints the past three weeks alone. Are all of these still isolated cases?&#x27; he wrote.</p><div><br/></div><p>In response, Wantusawa released a statement last January 25:</p><div><br/></div><div><br/></div><div style="text-align:center"><blockquote class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/Cn1KspHvCRo/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14" style="background:#FFF;border:0;border-radius:3px;box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15);margin:1px;max-width:540px;min-width:326px;padding:0;width:calc(100% - 2px)"><div style="padding:16px"> <a href="https://www.instagram.com/p/Cn1KspHvCRo/?utm_source=ig_embed&amp;utm_campaign=loading" style="background:#FFFFFF;line-height:0;padding:0 0;text-align:center;text-decoration:none;width:100%" target="_blank"> <div style="display:flex;flex-direction:row;align-items:center"> <div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:40px;margin-right:14px;width:40px"><br/></div> <div style="display:flex;flex-direction:column;flex-grow:1;justify-content:center"> <div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;margin-bottom:6px;width:100px"><br/></div> <div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;width:60px"><br/></div></div></div><div style="padding:19% 0"><br/></div> <div style="display:block;height:50px;margin:0 auto 12px;width:50px"><svg width="50px" height="50px" viewBox="0 0 60 60" version="1.1" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-511.000000, -20.000000)" fill="#000000"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 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style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(0px) translateY(7px)"><br/></div> <div style="background-color:#F4F4F4;height:12.5px;transform:rotate(-45deg) translateX(3px) translateY(1px);width:12.5px;flex-grow:0;margin-right:14px;margin-left:2px"><br/></div> <div style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(9px) translateY(-18px)"><br/></div></div><div style="margin-left:8px"> <div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:20px;width:20px"><br/></div> <div style="width:0;height:0;border-top:2px solid transparent;border-left:6px solid #f4f4f4;border-bottom:2px solid transparent;transform:translateX(16px) translateY(-4px) rotate(30deg)"><br/></div></div><div style="margin-left:auto"> <div style="width:0px;border-top:8px solid #F4F4F4;border-right:8px solid transparent;transform:translateY(16px)"><br/></div> <div style="background-color:#F4F4F4;flex-grow:0;height:12px;width:16px;transform:translateY(-4px)"><br/></div> <div style="width:0;height:0;border-top:8px solid #F4F4F4;border-left:8px solid transparent;transform:translateY(-4px) translateX(8px)"><br/></div></div></div> <div style="display:flex;flex-direction:column;flex-grow:1;justify-content:center;margin-bottom:24px"> <div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;margin-bottom:6px;width:224px"><br/></div> <div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;width:144px"><br/></div></div></a><div style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;line-height:17px;margin-bottom:0;margin-top:8px;overflow:hidden;padding:8px 0 7px;text-align:center;text-overflow:ellipsis;white-space:nowrap"><a href="https://www.instagram.com/p/Cn1KspHvCRo/?utm_source=ig_embed&amp;utm_campaign=loading" style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;font-style:normal;font-weight:normal;line-height:17px;text-decoration:none" target="_blank">A post shared by Wantusawa Oyster Bar (@wantusawaoysters)</a></div></div></blockquote> </div><div><br/></div><div><br/></div><p>“We take customer feedback and reviews very seriously. We always strive to provide freshly prepared meals while adhering to critical safety and health standards,” the statement read. </p><div><br/></div><p>It reported that samples of oysters served on the dates the complaints were filed  in question were submitted for laboratory testing, and that the results show “a negative result for bacteria and thus clearing the possibility of any food poisoning.”</p><div><br/></div><p>“It is unfortunate that despite all our efforts, laboratory tests and health clearances, social media bullying against us has continued. In our pursuit of truth and due process, we shall likewise review our options to take any legal action against these purveyors of bullying and untruth,” it said. </p><div></div><div><strong>How people responded to Wantusawa&#x27;s official statement:</strong></div><div><br/></div><p>Instead of resolving the issue, the response garnered ire. The official statement was called snarky, hostile, and some even interpreted as a threat. </p><div><br/></div><p>Others called out the restaurant for its lack of empathy. “Hello. We love your food so much. In fact, we’d usually go out of our way to go to your stall in Rockwell. I came from a PR agency and I know this is not how crisis should be managed.&#x27;</p><div><br/></div><p>“You simply cannot disregard the FACT that they got food poisoning from the food they ate at your restaurant,” said another. </p><div><br/></div><p>Customer ire can is perhaps encapuslated in this post: “Wow! This is the most insensitive statement that I’ve read so far. I’ve been working in the customer service industry for years, and all I can say is; this is not how you respond to complaints. Zero empathy, and zero resolution. Where are the actual lab results and which laboratory did the test? In the company I’m working with, if something happens, we apologize, we explain, and we provide a resolution. It could not be the perfect resolution for the customer, but they still say they’re happy with how we exerted our efforts to help them. By the way, I’m one of those customers who got food poisoned along with my girlfriend. You didn’t hear from us because we thought it was an isolated situation. But hey, somebody had the courage to collate all the comments/complaints against you. So kudos to him/her. He/she’s the one who exerted an effort to help.</p><div><br/></div><p>As of publishing, the Wantusawa review section has been turned off. </p><div><br/></div><script async="" src="//www.instagram.com/embed.js"></script>

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Why Are People Mad At Wantusawa Food Poison Response

Why Are People Mad At Wantusawa Food Poison Response

Metro.Style Team

Published Jan 26, 2023 05:30 AM PHT

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Updated Jan 30, 2023 01:48 PM PHT

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