Push Admin

United Airlines reaches settlement with passenger dragged from plane

Article (news)

Timothy Mclaughlin, Reuters

CHICAGO - United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, they said on Thursday, in the carrier&#x27;s latest step to contain damage from an incident that sparked international outrage.Viral videos of Dr. David Dao being dragged down the aisle of a United jet and Chief Executive Oscar Munoz&#x27;s handling of the incident touched off a public outcry, prompted calls from congressmen for new regulation of the industry, and led United&#x27;s board of directors to reverse an agreement to make Munoz the company&#x27;s chairman in 2018.United said earlier on Thursday that it would offer passengers who give up their seats up to $10,000, reduce overbooking of flights and no longer call on law enforcement officers to deny ticketed passengers their seats.Southwest Airlines also said on Thursday that it would end overbooking of flights.Dao, a 69-year-old Vietnamese-American doctor, was injured when Chicago aviation police removed him from his seat and then dragged him from the plane to make space for four crew members on the flight from O&#x27;Hare International Airport to Louisville, Kentucky.United has taken &quot;full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago,&quot; Thomas Demetrio, an attorney for Dao, said in a statement.Demetrio said there was no need to proceed with separate litigation against the city. Republic Airways, United&#x27;s regional partner, which operated the flight that Dao was on, has also been released from responsibility as part of the settlement, Demetrio&#x27;s office said.Chicago officials did not have an immediate comment.The three Chicago Department of Aviation officers who pulled Dao off the plane and a supervisor involved in the incident remain on paid leave, said Chicago Department of Aviation spokesman Karen Pride, who declined to comment on the settlement.United said in a separate statement that it was pleased to reach &quot;an amicable resolution of the unfortunate incident that occurred aboard flight 3411.&quot;&quot;We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do,&quot; the airline said.Munoz stressed that point in a letter sent on Thursday to customers, saying the airline would increase its focus on their satisfaction.&quot;We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words,&quot; he said.Separately, officials at 10 of the busiest U.S. airports said their rules prevent security officers from physically removing passengers from airplanes unless a crime is committed.(Reporting by Timothy Mclaughlin in Chicago; Additional reporting by David Shepardson in Washington; Editing by Richard Chang)

United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, they said on Thursday, in the carrier's latest step to contain damage from an incident that sparked international outrage.

United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, they said on Thursday, in the carrier's latest step to contain damage from an incident that sparked international outrage.

United Airlines reaches settlement with passenger dragged from plane

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Overseas

United Airlines reaches settlement with passenger dragged from plane

Timothy Mclaughlin,

Reuters

Published April 28, 2017 07:31 AM PHT

|

Updated April 28, 2017 08:52 AM PHT

Read More:

United Airlines

David Dao

transportation

passenger

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.