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Melai Cantiveros calls out travel booking platform for poor customer service during Hong Kong trip

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<p>Melai Cantiveros aired her disappointment at a popular travel booking platform for the poor customer service she and her family had experienced during their trip to Hong Kong recently.</p><p>The ‘<a href="https://entertainment.abs-cbn.com/tv/shows/magandangbuhay/main"><strong><em><u>Magandang Buhay</u></em></strong></a>’ host was urged to share on Instagram on Tuesday her honest review of the said app after dealing with a rude tour guide upon their arrival at the Peak Tram, a popular tourist destination in Hong Kong that offers spectacular overlooking views of  their harbors and skyscrapers.</p><p>“K<em>ami ng pamilya ko nalulungkot sa trato ng</em> staff <em>nyu sa</em> trip <em>nmin sa </em>HOngkong firstime <em>namin makapunta ng magkasama sa</em> Hongkong <em>pero itung </em>experience <em>na itu ang tumatak sa amin ng</em> bad experience<em> sa</em> HK.<em> Pinost ko itu para ma</em> aware <em>sila at baguhin nila ang pakitungo nila sa kanilang</em> valued costumer, <em>andami pa namang Pinoy tapos ang pakitungo nila</em> is very rude.<em> Natural lang nmn na magtanung , sana di nmn galit sumagut at pasigaw, kasi tayu dtu sa </em>Pilipinas <em>napaka </em>hospitable <em>natin sa mga bisita natin lalo na sa ibang bansa</em>.<em> At hindi kami libre para tratuhin ng ganun kami ay nagbayad mg maayus at </em>deserve <em>na tratuhin ng maayus</em> [sic],” she wrote.</p><p>Melai proceeded to expose the disorganized tour provided by the said app throughout their trip.</p><p>“<em>Nakakalungkot lang tlaga nakakaawa ang mga</em> magsusubscribe <em>sa knila kng ganyang ugali a pakitungo ang ipapakita nila</em> . <em>Nakalagay pa sa </em>voucher<em> na may</em> tour guide <em>pero wala namng</em> tour <em>na ginawa nag</em> distribute <em>lang ng</em> ticket.<em> Bago pa yan hinanap nmin ang </em>meeting place t<em>apos nagdistribute pinaglakad pa ng malayu</em> , <em>kawawa mga</em> Sr Citizen <em>na ksama namin , tapos pagdating dun pwede nmn pla dumiritsu dun , tapos narealize nmin na wala nmn pila dun kuhaan ng tiket sa peaktram experience , at mura lang kaysa sa binayad nmin sa klook na ganun pa ang trato sa amin. So lesson learned namin na expected na ng mga destination ang dagsa ng tourist kaya di na pila sa pagkuha ng tiket, mas ok pa na pumila kaysa mag subscribe dtu na parang nagmamakaawa pa Tapos minamadali pa kami na mas nauna nmn kmi sa knila duun sa meeting place . Ang matagal iiwan parang ganun, kaya kmi nmm Paspas . Habang nag aanounce sila walang Megaphone na di rin marinig ng karamihan kasi marami kaming nakaabang Kaya nadismaya ako,</em>” she wrote.</p><p>“<em>Pinost ko itu hindi para maparusahan ang nasa</em> picture <em>kundi para ma aware sila na may mga tao na nagrereact sa knilang ugali at sa susunod nilang mga </em>costumer a<em>y di na nila gawin itu kasi ang bakasyun ay </em>memories to keep <em>hindi </em>memories to forget,” she added.</p><div> </div><blockquote class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/BwmFZ75lM1W/?utm_source=ig_embed&amp;utm_medium=loading" data-instgrm-version="12" style="background:#FFF;border:0;border-radius:3px;box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15);margin:1px;max-width:540px;min-width:326px;padding:0;width:calc(100% - 2px)"><div style="padding:16px"><div style="display:flex;flex-direction:row;align-items:center"><div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:40px;margin-right:14px;width:40px"> </div><div style="display:flex;flex-direction:column;flex-grow:1;justify-content:center"><div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;margin-bottom:6px;width:100px"> </div><div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;width:60px"> </div></div></div><div style="padding:19% 0"> </div><div style="display:block;height:50px;margin:0 auto 12px;width:50px"><a href="https://www.instagram.com/p/BwmFZ75lM1W/?utm_source=ig_embed&amp;utm_medium=loading" style="background:#FFFFFF;line-height:0;padding:0 0;text-align:center;text-decoration:none;width:100%" target="_blank"><svg height="50px" version="1.1" viewBox="0 0 60 60" width="50px" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g fill="none" fill-rule="evenodd" stroke="none" stroke-width="1"><g fill="#000000" transform="translate(-511.000000, -20.000000)"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 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href="https://www.instagram.com/p/BwmFZ75lM1W/?utm_source=ig_embed&amp;utm_medium=loading" style="background:#FFFFFF;line-height:0;padding:0 0;text-align:center;text-decoration:none;width:100%" target="_blank">View this post on Instagram</a></div></div><div style="padding:12.5% 0"> </div><div style="display:flex;flex-direction:row;margin-bottom:14px;align-items:center"><div><div style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(0px) translateY(7px)"> </div><div style="background-color:#F4F4F4;height:12.5px;transform:rotate(-45deg) translateX(3px) translateY(1px);width:12.5px;flex-grow:0;margin-right:14px;margin-left:2px"> </div><div style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(9px) translateY(-18px)"> </div></div><div style="margin-left:8px"><div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:20px;width:20px"> </div><div style="width:0;height:0;border-top:2px solid transparent;border-left:6px solid #f4f4f4;border-bottom:2px solid transparent;transform:translateX(16px) translateY(-4px) rotate(30deg)"> </div></div><div style="margin-left:auto"><div style="width:0px;border-top:8px solid #F4F4F4;border-right:8px solid transparent;transform:translateY(16px)"> </div><div style="background-color:#F4F4F4;flex-grow:0;height:12px;width:16px;transform:translateY(-4px)"> </div><div style="width:0;height:0;border-top:8px solid #F4F4F4;border-left:8px solid transparent;transform:translateY(-4px) translateX(8px)"> </div></div></div><div style="margin:8px 0 0 0;padding:0 4px"><a href="https://www.instagram.com/p/BwmFZ75lM1W/?utm_source=ig_embed&amp;utm_medium=loading" style="color:#000;font-family:Arial,sans-serif;font-size:14px;font-style:normal;font-weight:normal;line-height:17px;text-decoration:none;word-wrap:break-word" target="_blank">Itu ay isang Review lang bilang isang costumer ng @klooktravel especially sa KlookHongkong sa may PeakTram experience , kami ng pamilya ko nalulungkot sa trato ng staff nyu sa trip nmin sa HOngkong firstime namin makapunta ng magkasama sa Hongkong pero itung experience na itu ang tumatak sa amin ng bad experience sa HK , pinost ko itu para ma aware sila at baguhin nila ang pakitungo nila sa kanilang valued costumer andami pa namang Pinoy tapos ang pakitungo nila is very rude . Natural lang nmn na magtanung , sana di nmn galit sumagut at pasigaw , kasi tayu dtu sa Pilipinas napaka hospitable natin sa mga bisita natin lalo na sa ibang bansa. at hindi kami libre para tratuhin ng ganun kami ay nagbayad mg maayus at deserve na tratuhin ng maayus . ang naka white na lalaki ang tlaga tumatak sa amin na napaka bastos sumagut sa amin di kmi marunong macyado mag english pero alam ko mga galawan nya . nakakalungkot lang tlaga nakakaawa ang mga magsusubscribe sa knila kng ganyang ugali a pakitungo ang ipapakita nila . Nakalagay pa sa voucher na may tour guide pero wala namng tour na ginawa nag distribute lang ng ticket . Bago pa yan hinanap nmin ang meeting place tapos nagdistribute pinaglakad pa ng malayu , kawawa mga Sr Citizen na ksama namin , tapos pagdating dun pwede nmn pla dumiritsu dun , tapos narealize nmin na wala nmn pila dun kuhaan ng tiket sa peaktram experience , at mura lang kaysa sa binayad nmin sa klook na ganun pa ang trato sa amin . So lesson learned namin na expected na ng mga destination ang dagsa ng tourist kaya di na pila sa pagkuha ng tiket , mas ok pa na pumila kaysa mag subscribe dtu na parang nagmamakaawa pa Tapos minamadali pa kami na mas nauna nmn kmi sa knila duun sa meeting place . Ang matagal iiwan parang ganun , kaya kmi nmm Paspas . Habang nag aanounce sila walang Megaphone na di rin marinig ng karamihan kasi marami kaming nakaabang Kaya nadismaya ako Pinost ko itu hindi para maparusahan ang nasa picture kundi para ma aware sila na may mga tao na nagrereact sa knilang ugali at sa susunod nilang mga costumer ay di na nila gawin itu kasi ang bakasyun ay memories to keep hindi memories to forget 😞</a></div><p style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;line-height:17px;margin-bottom:0;margin-top:8px;overflow:hidden;padding:8px 0 7px;text-align:center;text-overflow:ellipsis;white-space:nowrap">A post shared by <a href="https://www.instagram.com/mrandmrsfrancisco/?utm_source=ig_embed&amp;utm_medium=loading" style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;font-style:normal;font-weight:normal;line-height:17px" target="_blank"> MELASON</a> (@mrandmrsfrancisco) on <time dateTime="2019-04-23T10:41:32+00:00" style="font-family:Arial,sans-serif;font-size:14px;line-height:17px">Apr 23, 2019 at 3:41am PDT</time></p></div></blockquote><script async="" src="~//www.instagram.com/embed.js" type="text/javascript"></script><div> </div><p>Melai was in Hong Kong to spend quality time with her husband, actor Jason Francisco, and their kids Mela and Stella in time for the holiday break.</p><div> </div><blockquote class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/BwgyAa2F90b/?utm_source=ig_embed&amp;utm_medium=loading" data-instgrm-version="12" style="background:#FFF;border:0;border-radius:3px;box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15);margin:1px;max-width:540px;min-width:326px;padding:0;width:calc(100% - 2px)"><div style="padding:16px"><div style="display:flex;flex-direction:row;align-items:center"><div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:40px;margin-right:14px;width:40px"> </div><div style="display:flex;flex-direction:column;flex-grow:1;justify-content:center"><div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;margin-bottom:6px;width:100px"> </div><div style="background-color:#F4F4F4;border-radius:4px;flex-grow:0;height:14px;width:60px"> </div></div></div><div style="padding:19% 0"> </div><div style="display:block;height:50px;margin:0 auto 12px;width:50px"><a href="https://www.instagram.com/p/BwgyAa2F90b/?utm_source=ig_embed&amp;utm_medium=loading" style="background:#FFFFFF;line-height:0;padding:0 0;text-align:center;text-decoration:none;width:100%" target="_blank"><svg height="50px" version="1.1" viewBox="0 0 60 60" width="50px" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g fill="none" fill-rule="evenodd" stroke="none" stroke-width="1"><g fill="#000000" transform="translate(-511.000000, -20.000000)"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 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style="padding:12.5% 0"> </div><div style="display:flex;flex-direction:row;margin-bottom:14px;align-items:center"><div><div style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(0px) translateY(7px)"> </div><div style="background-color:#F4F4F4;height:12.5px;transform:rotate(-45deg) translateX(3px) translateY(1px);width:12.5px;flex-grow:0;margin-right:14px;margin-left:2px"> </div><div style="background-color:#F4F4F4;border-radius:50%;height:12.5px;width:12.5px;transform:translateX(9px) translateY(-18px)"> </div></div><div style="margin-left:8px"><div style="background-color:#F4F4F4;border-radius:50%;flex-grow:0;height:20px;width:20px"> </div><div style="width:0;height:0;border-top:2px solid transparent;border-left:6px solid #f4f4f4;border-bottom:2px solid transparent;transform:translateX(16px) translateY(-4px) rotate(30deg)"> </div></div><div style="margin-left:auto"><div style="width:0px;border-top:8px solid #F4F4F4;border-right:8px solid transparent;transform:translateY(16px)"> </div><div style="background-color:#F4F4F4;flex-grow:0;height:12px;width:16px;transform:translateY(-4px)"> </div><div style="width:0;height:0;border-top:8px solid #F4F4F4;border-left:8px solid transparent;transform:translateY(-4px) translateX(8px)"> </div></div></div><div style="margin:8px 0 0 0;padding:0 4px"><a href="https://www.instagram.com/p/BwgyAa2F90b/?utm_source=ig_embed&amp;utm_medium=loading" style="color:#000;font-family:Arial,sans-serif;font-size:14px;font-style:normal;font-weight:normal;line-height:17px;text-decoration:none;word-wrap:break-word" target="_blank">Happy Easter everyone :) Thank You Lord Jesus Christ 🙏 Ikaw ang tinuuray na Happy Ending :) ug naay Forever sa imu ❤️ @jasonfrancisco11 @atemelafrancisco @stelarosalind</a></div><p style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;line-height:17px;margin-bottom:0;margin-top:8px;overflow:hidden;padding:8px 0 7px;text-align:center;text-overflow:ellipsis;white-space:nowrap">A post shared by <a href="https://www.instagram.com/mrandmrsfrancisco/?utm_source=ig_embed&amp;utm_medium=loading" style="color:#c9c8cd;font-family:Arial,sans-serif;font-size:14px;font-style:normal;font-weight:normal;line-height:17px" target="_blank"> MELASON</a> (@mrandmrsfrancisco) on <time dateTime="2019-04-21T09:15:49+00:00" style="font-family:Arial,sans-serif;font-size:14px;line-height:17px">Apr 21, 2019 at 2:15am PDT</time></p></div></blockquote><script async="" src="~//www.instagram.com/embed.js" type="text/javascript"></script><div> </div>

The ‘Magandang Buhay host’ was in Hong Kong to spend quality time with her husband, actor Jason Francisco, and their kids Mela and Stella in time for the holiday break.