Push Admin

BPI says 'working to reverse' duplicate transactions

Article (news)

ABS-CBN News

<p>MANILA (UPDATE) - The Bank of the Philippine Islands on Wednesday said it is working to reverse duplicate transactions as users report unauthorized withdrawals.</p><p>Some ATM, CAM deposits, POS and e-commerce debit transactions from Dec. 30 to 31 were posted twice, BPI President and CEO Jose Teodoro &#x27;TG&quot; Limcaoco told ABS-CBN News.</p><p>&quot;We are already working to reverse the duplicate transactions. Rest assured that your account is safe and secure,&quot; Limcaoco said.</p><p>In a separate statement, BPI said the reversals are expected to be completed on Jan. 4.</p><p>&quot;Please be informed that we expect correction of the duplicate transactions within the day,&quot; it said.</p><p>The hashtag 0431 Debit Memo was the top trend on Twitter early Wednesday.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/01/04/screen-shot-2023-01-04-at-9-03-41-am.png" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/01/04/screen-shot-2023-01-04-at-9-03-41-am.png"/></figure></div><p>At around 8:30 a.m., the BPI app remains inaccessible. </p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/01/04/bpi-(1).jpg" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/01/04/bpi-(1).jpg"/></figure></div><p>BPI said access to the app and online banking channels may be intermittent due to the high volume of inquiries.</p><p>Meanwhile, the Bangko Sentral ng Pilipinas said it has instructed the BPI to submit a timeline and updates on the reversal of erroneous transactions. </p><p>&quot;The Bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible,&quot; the central bank said.</p><p>— With a report from Michelle Ong and Warren De Guzman, ABS-CBN News</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/08/22/22/bpi-unfazed-by-competition-with-digital-banks">Head-to-head: BPI unfazed by competition with digital banks</a></li>	<li><a href="https://news.abs-cbn.com/business/12/15/22/bpi-approves-issuances-of-shares-to-robinsons-bank-shareholders">BPI approves issuances of shares to Robinsons Bank shareholders following merger</a></li>	<li><a href="https://news.abs-cbn.com/business/06/07/17/bpi-says-glitch-fixed-access-to-atms-restored">BPI says glitch fixed, access to ATMs restored</a></li></ul><div><strong>RELATED VIDEO:</strong></div><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2183280" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

The hashtag 0431 Debit Memo is the top trending Tweet on the platform on early Wednesday as clients of the Bank of Philippine Islands said they cannot access their accounts