Push Admin

PH lacks English standard ahead of BPO shift to artificial intelligence

Article (news)

Katrina Domingo, ABS-CBN News

MANILA - The English proficiency of Filipino college seniors is at par with targets for high school students in Vietnam and Thailand, an &quot;alarming&quot; finding which comes as the Philippines outsourcing industry shifts to artificial intelligence, an analyst said Thursday.A sample of 10,000 Filipino graduating college students took the Test of English for International Communication or TOEIC and got an average score of B1.This is equivalent to the standard for high school students in Vietnam and Thailand. It was also the fourth highest possible score. The TOEIC is not required in the Philippines, unlike in its two Southeast Asian neighbors.The result was &quot;alarming&quot; said Rex Wallen Tan, General Manager of Hopkins International Partners, which administered the tests.&quot;For any machine learning employee to be up to date, you cannot not know English because all the manuals, research papers, data sets are in English. You can&#x27;t run Google translate on a research paper,&quot; he said.English proficiency has lured foreign companies to set up back offices in the Philippines and the country competes with India as the world&#x27;s outsourcing capital.Commission on Higher Education officer-in-charge Prospero De Vera said the government was looking into revising the curriculum for college students to improve the &quot;quality&quot; of Filipino degree holders.&quot;We have to take industry-academe-government partnership more seriously because we have to make sure that the graduates of our educational system have the skills and competencies needed not just in the workplace now, but in the workplace of the future,&quot; De Vera told ABS-CBN News.The government is also working to make the salaries of public school teachers more competitive to make them stay in the Philippines and lure those working overseas back home.The outsourcing industry is upgrading the skill of its workers to better suit companies&#x27; shift to artificial intelligence. Socioeconomic Planning Secretary Ernesto Pernia said the impact of automation would be felt in 3 to 5 years.Hopkins International, the sole institution authorized to conduct the TOEIC in the Philippines, is also urging the government to adopt a national standard for English language competency by 2020.Under the proposal, students must have to pass the TOEIC before they can graduate from elementary or high school. The English proficiency test will also be a requirement for employment.College graduates and teachers must achieve the B2 level while English teachers must achieve the C1 level or one step below the highest possible score, Hopkins International Partners president Monette Hamlin said.&quot;We have to start with the teachers because if the students teach well, then the students will learn well,&quot; she said.

The English proficiency of Filipino college seniors is at par with targets for high school students in Vietnam and Thailand, an "alarming" finding which comes as the Philippines outsourcing industry shifts to artificial intelligence, an analyst said Thursday.

The English proficiency of Filipino college seniors is at par with targets for high school students in Vietnam and Thailand, an "alarming" finding which comes as the Philippines outsourcing industry shifts to artificial intelligence, an analyst said Thursday.

PH lacks English standard ahead of BPO shift to artificial intelligence

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Business

PH lacks English standard ahead of BPO shift to artificial intelligence

Katrina Domingo,

ABS-CBN News

Published February 08, 2018 04:36 PM PHT

|

Updated February 09, 2018 11:54 AM PHT

Read More:

Philippines

Vietnam

Thailand

English proficiency

BPO

Rex Wallen Tan

Hopkins International Partners

Prospero De Vera

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.