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India may soon edge out PH's BPO lead, analyst says

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<figure class="op-interactive"><div id="IVS_ABS_Body_Video_1_Container"> <ivs-player id="IVS_ABS_Body_Video_1" data-ivs-spid="3001339" data-ivs-key="e8c22c015ca9eafa76f1e3edfa03c603" data-ivs-vid="1389554" data-ivs-floating="1"></ivs-player> <script src="https://player.ivideosmart.com/ivsplayer/v4/dist/js/iframe-parent.js"></script> <script src="https://player.ivideosmart.com/ivsplayer/v4/dist/js/loader.js"></script> </div></figure><div class="iwantbar">Watch more in <a href="//www.iwantv.com.ph/">iWantv</a> or <a href="//tfc.tv/">TFC.tv</a></div><p>MANILA - The Philippines must step up its game if it wants to stay in the lead in the business process outsourcing (BPO) industry, an analyst said Friday.</p><p>Karim Raslan, founder of public affairs and political risk consultancy firm KRA Group, said India may soon overtake the Philippines as it is slowly moving towards artificial intelligence.</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/03/01/19/bpos-alive-and-kicking-as-firm-plans-to-hire-more-in-philippines">BPOs &#x27;alive and kicking&#x27; as firm plans to hire more in Philippines</a></li></ul><p>&quot;The growth we see in the Philippines now, $28 billion which grows out of BPO, is going to be lost unless the Philippines upskills, unless the Philippine government comes up with a clear set of policies to attract the right type of investments to educate those who are in call centers to be more competitive,&quot; Raslan said in an interview on ANC&#x27;s Headstart.</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/01/24/18/bpos-to-feel-artificial-intelligence-reality-in-next-3-to-5-years-pernia">BPOs to feel artificial intelligence &#x27;reality&#x27; in next 3 to 5 years: Pernia </a></li></ul><p>Raslan said the Philippines needs to acknowledge that voice-based services are going to be diminishing and instead focus on its other strengths.</p><p>&quot;The pressure on all the banks is relentless to cut cost, so this is coming,&quot; he said citing an interview of Mike Corbat, CEO of Citigroups. Corbat said thousands of jobs in the call center industry across the globe would be lost with AI.</p><p>Raslan said President Rodrigo Duterte must get his policy makers focus on BPO, an industry that has provided a middle class life to millions.</p><div> </div>

<p>MANILA - The Philippines must step up its game if it wants to stay in the lead in the business process outsourcing (BPO) industry, an analyst warned on Friday.</p>

MANILA - The Philippines must step up its game if it wants to stay in the lead in the business process outsourcing (BPO) industry, an analyst warned on Friday.