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Meralco to consumers: Use online channels for queries as 'precaution' vs COVID-19

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ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2021/news/03/25/meralco.jpg"/><figcaption>Meralco linemen coming from Manila work on electrical lines as they help in restoring power in Catanduanes province, days after multiple typhoons devastated the province, November 13, 2020. <em>George Calvelo, ABS-CBN News/file</em></figcaption></figure></div><p>MANILA - Meralco customers should first consult online before proceeding to physical business centers as a precaution amid a surge in COVID-19 infections, the company said.</p><p>Meralco customers can reach the company through Facebook Messenger, Twitter or via its hotline 16211 for any inquiries or billing and payments concern, Meralco said in a statement. </p><p>&quot;This measure ensures that customers can save time and effort, but more importantly, minimizes any potential and unnecessary exposure to the virus,&quot; it said.<br/> <br/>Electric meter reading and its business centers will remain open despite the new quarantine measures, Meralco vice president for Corporate Communications Joe Zalarriaga said. </p><p>“Meralco crews will also continue to be on standby 24/7 to respond to any emergencies and reports,” he added.</p><p>Consumers are also advised that business centers will be closed during the Holy Week from April 1 to 3.</p><p>The Philippines placed National Capital Region and the provinces of Bulacan, Cavite, Laguna and Rizal under general community quarantine until April 4.</p><p>Unlike in hard lockdown, GCQ areas, or those within the NCR Plus bubble, remain open but with &quot;additional restrictions,&quot; authorities have said.</p><p>Meralco in 2020 resorted to averaging when actual meter reading was suspended when the enhanced community quarantine was imposed in mid-March. </p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/09/01/20/meralco-hastens-rollout-of-smart-meters-to-prevent-bill-shock">Meralco hastens rollout of &#x27;advanced metering&#x27; infrastructure to prevent bill shock</a></li></ul><div><strong>FROM OUR ARCHIVES: </strong></div><figure class="op-interactive"><iframe height="315" src="https://www.youtube.com/embed/Gv03WAqKhus?enablejsapi=1" width="560"></iframe></figure><div class="iwantbar">Watch more in <a href="//www.iwantv.com.ph/">iWantv</a> or <a href="//tfc.tv/">TFC.tv</a></div>

<p>Meralco customers should first consult online before proceeding to physical business centers as a precaution amid a surge in COVID-19 infections, the company said.</p>

Meralco customers should first consult online before proceeding to physical business centers as a precaution amid a surge in COVID-19 infections, the company said.