PLDT says willing to work with lawmakers on outage refund

ABS-CBN News

<p><br/>MANILA — PLDT Inc on Tuesday said it has its own refund mechanism in place to compensate consumers in the event of service disruptions. </p><p>In a statement, PLDT said it is also willing to continue working with lawmakers to refine to proposed measure that aims to refund subscribers for outages and service interruptions.</p><p>“PLDT and Smart have their refund mechanisms in place in case of service disruption or outages consistent with existing regulations and policies,” said PLDT and Smart in a statement. </p><p>“Allowing ISPs to define their refund mechanism is consistent with the policy to promote a healthy competitive environment,&quot; it added.</p><p>Senator Jinggoy Estrada earlier proposed Senate Bill No. 2074 or the Refund for Internet and Telecommunications Service Outages and Disruptions Act, which aims to require telcos and internet providers to establish a refund mechanism or bill adjustments whenever there are service outages.</p><p>“A refund should be in order if the service outages would accumulate to 24 hours in a month...,” Estrada said. </p><p>“Bakit tayo magbabayad sa serbisyong hindi naman natin napakinabangan? At sa panahon na halos nakadepende ang bawat galaw natin sa mga gadgets at digital devices, mahalaga ang pagkakaroon ng mabilis, accessible at reliable connection,” he added.</p><p>PLDT Inc and Smart Communications said assured their customers of their continued commitment to improving customer experience.</p><p>Other telcos and ISPs are yet to issue their statement on the proposed measure.</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/video/business/05/08/23/refund-tuwing-may-internet-service-interruption-iminungkahi">Refund tuwing may internet service interruption, iminungkahi</a></li>	<li><a href="https://news.abs-cbn.com/business/05/09/23/starlink-download-speeds-in-ph-faster-than-all-fixed-broadband-combined-says-ookla">Starlink download speeds in PH &#x27;faster&#x27; than all fixed broadband combined&#x27;, says Ookla</a></li></ul><div><strong>RELATED VIDEO</strong></div><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2608623" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

PLDT Inc on Tuesday said it has its own refund mechanism in place to compensate consumers in the event of service disruptions. 

PLDT says willing to work with lawmakers on outage refund | ABS-CBN

Halalan 2025

Entertainment

News

Metro.Style

Lifestyle

Sports

More

Traffic

Horoscope

Business

PLDT says willing to work with lawmakers on outage refund

PLDT says willing to work with lawmakers on outage refund

ABS-CBN News

Published May 09, 2023 03:08 PM PHT

Read More:

PLDT

outage

service interruptions

internet connectivity

telco

Jinggoy

refund

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.