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From luggage to restrooms: DOTr chief Bautista bares problems at NAIA

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Jacque Manabat, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="Transportation Secretary Jaime Bautista inspects the Terminal 2 of the Ninoy Aquino International Airport on Aug. 2, 2022. Jacque Manabat, ABS-CBN News" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2022/tvpatrol/08/03/20220803-inspection.jpg"/><figcaption>Transportation Secretary Jaime Bautista inspects the Terminal 2 of the Ninoy Aquino International Airport on Aug. 2, 2022. <em>Jacque Manabat, ABS-CBN News</em></figcaption></figure></div><p>MANILA — Transportation Secretary Jaime Bautista on Tuesday gave the Manila International Airport Authority (MIAA) a laundry list of concerns about the overall passenger experience at the Ninoy Aquino International Airport (NAIA).</p><p>Bautista zeroed in on NAIA Terminal 2, which houses Philippine Airlines, where he served as president and chief operating officer.</p><div><strong>LUGGAGE CONCERNS</strong></div><p>He said he had to sort out a passenger&#x27;s concern about the delayed release of luggage on Monday.</p><p>Bautista said he returned to Terminal 2 after receiving text messages complaining that the terminal was overcrowded with irate travelers waiting for their bags at the conveyor belt.</p><p>“Pumunta ako sa arrival and I saw many people complaining kasi medyo mabagal iyong paglabas ng bagahe kasi nagkasabay-sabay iyong flights... Sabi ko sa service providers kahit hindi n&#x27;yo trabaho iyon, tumulong na kayo sa baggage handling para bumilis ang paglabas ng bagahe,” he said.</p><p>Philippine Airlines issued an apology Tuesday morning to passengers affected by the delayed release of their bags. The airline said their third service provider was having workforce issues. </p><p>The baggage concern was resolved minutes after Bautista reportedly asked other personnel to lend a hand to the baggage handlers to fast-track the baggage release. </p><p>The service providers explained to Bautista that they were undermanned that day as some of them were called for job interviews by foreign airlines. </p><p>PAL also noted that the lack of manpower is a global aviation concern.</p><div><strong>COMFORT ROOMS</strong></div><p>The transport chief also underscored concerns in NAIA&#x27;s comfort rooms, noting that it was among the issues the previous Duterte administration addressed in its early years.</p><p>While the airport&#x27;s comfort rooms are clean, Bautista said they lack amenities. </p><p>When Bautista visited Terminal 2, Pasay and Parañaque cities were also experiencing a 24-hour water service interruption due to an emergency leak repair on Roxas Boulevard and Opena Street in Pasay.</p><p>A <a href="https://twitter.com/floydwhaley/status/1554079632525492225?s=21&amp;t=-eJ_AQ6ug5a5mD8aZOPDJA">video</a> of green water coming out of the NAIA T2 faucets went viral on Twitter. </p><p>“During that time walang tubig ang buong Pasay City so ang ginagawa ng NAIA, nag-iigib sila,” Bautista said.</p><div><strong>SECURITY MEASURES</strong></div><p>Meanwhile, NAIA will undergo an assessment of its transport security this month. </p><p>Bautista also told the airport&#x27;s security group to study how to streamline but maintain a high level of protection in the screening process of passengers.</p><p>“I talked to the passengers. Talagang they don&#x27;t want the screening procedures being implemented at the airport but because it is in compliance with the requirements of TSA in the US, iyong screening doble-doble talaga. Sabi ko sa security ng airport, let’s do something about it.”</p><p>Aside from these concerns, Bautista listed inadequate lighting, unreliable free internet connection, and tight space for flights and passengers.</p><div><strong>RELATED VIDEO:</strong></div><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2154175" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

Transportation Secretary Jaime Bautista bared a laundry list of concerns about the overall passenger experience at NAIA.

From luggage to restrooms: DOTr chief Bautista bares problems at NAIA

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From luggage to restrooms: DOTr chief Bautista bares problems at NAIA

Jacque Manabat,

ABS-CBN News

Published August 03, 2022 08:30 PM PHT

Read More:

NAIA

DOTr

transportation

airport

Jaime Bautista

Terminal 2

Philippine Airlines

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