Push Admin

IBM focuses AI for enterprises, guards vs 'hallucinations'

Article (news)

Art Fuentes, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="IBM engineers demonstrate the company" s="" AI="" and="" AR-powered="" human="" resources="" system="" during="" the="" IBM="" Think="" conference="" in="" Singapore="" on="" Sept.="" Art="" ABS-CBN="" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/09/18/ibm-engineers.jpg"/><figcaption>IBM engineers demonstrate the company&#x27;s AI and AR-powered human resources system during the IBM Think conference in Singapore on Sept. 13, 2023. Art Fuentes, ABS-CBN News</figcaption></figure></div> SINGAPORE - IBM is focused on deploying artificial intelligence services for businesses and government agencies even as competitors eye wider markets that include consumers, officials of the tech giant said. During its annual Think conference in Singapore, IBM unveiled several new services, including its watsonx.ai with generative AI capabilities. These can be tapped by companies and government agencies that may have various concerns over AI, the company said.While rivals like Google and Microsoft are rolling out AI for enterprises and consumers alike with their <a href="https://news.abs-cbn.com/business/09/11/23/generative-ai-comes-to-gmail-google-docs-sheets-via-duet-ai">Duet</a> and <a href="https://news.abs-cbn.com/business/09/11/23/ai-on-windows-office-to-be-game-changers-microsoft">Copilot</a> services, IBM is staying focused on providing its services to enterprises, company officials said. “We don’t mine the internet like ChatGPT does,” said Parul Mishra, Product Management Lead of IBM’s Digital Labor solution. Mishra said unlike the more popular generative AI chatbots on the internet, IBM’s AI services are focused on its clients and how to boost their businesses with its technology. “It’s curated. It’s built on our platforms so we feel confident about the data, and the customer can feel confident about the data. And that data is typically the customer’s data,” Mishra continued. IBM said that like any technology going through rapid development, AI can be hazardous, especially in business settings.“AI can be just plain wrong, hallucinating or producing toxic results,” IBM said in a statement. <div>AI MINUS HALLUCINATIONS, BIASES</div>There are big differences between generative AI meant for the general public and AI that is geared toward enterprises and governments, experts said during the conference.Generative AI in businesses and governments can’t afford to have hallucinations and biases, among other things, AI experts said. “Businesses need data accuracy, data security, data veracity which means truthfulness of data,” said Raju Chellum, Chief Editor of AI Ethics &amp; Governance Body of Knowledge of the Singapore Computer Society. <div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="Parul Mishra, product management lead of IBM’s Digital Labor solution explains the company" s="" AI="" offerings="" for="" enterprises="" during="" the="" IBM="" Think="" conference="" in="" Singapore="" on="" Sept.="" Art="" ABS-CBN="" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2023/tvpatrol/09/18/parul-mishra.jpg"/><figcaption>Parul Mishra, product management lead of IBM’s Digital Labor solution explains the company&#x27;s AI offerings for enterprises during the IBM Think conference in Singapore on Sept. 14, 2023. Art Fuentes, ABS-CBN News</figcaption></figure></div>Generative AI like ChatGPT are sometimes observed to “hallucinate” or confidently assert information that it just made up.Hallucinations can happen when AI is still being “trained”, according to Mishra.&quot;While you&#x27;re training it, you want it to hallucinate because you want to catch that early on and then retrain it for it to not have those deviations,” Mishra said. “But in practice, no, we don&#x27;t allow that,&quot; added Mishra. “We go through a rigorous process of cleansing, filtering and classification of data,” said Sriram Raghavan, Vice President at IBM Research for AI.Another concern about generative AI is that it can develop biases because of the information used to train it. The company said fairness needs to be built into an AI system and biases should be detected during data acquisition, and during the building, deploying and monitoring of AI systems. “Incorrect or biased actions based on faulty data or assumptions can result in lawsuits and customer, stakeholder, stockholder and employee mistrust,” IBM said. The company said a recent found that three out of four (75 percent) CEOs believe the organization with the most advanced generative AI wins. The study also said 43 percent of CEOs say their enterprises are already using generative AI to inform strategic decisions. <ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/09/08/23/ai-to-be-at-core-of-new-services-products-ibm">AI to be at core of new services, products: IBM</a></li></ul>

IBM is focused on deploying artificial intelligence services for businesses and government agencies even as competitors eye wider markets that include consumers. 

IBM focuses AI for enterprises, guards vs 'hallucinations'

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Traffic

Manila

Horoscope

Business

IBM focuses AI for enterprises, guards vs 'hallucinations'

Art Fuentes,

ABS-CBN News

Published Sep 18, 2023 08:35 AM PHT

Read More:

artificial intelligence

generative AI

IBM

Singapore

watsonx

AI hallucination

AI bias

tech

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.