Push Admin

Grab to launch new security features as fraud cases 'most rampant', says exec

Article (news)

Gillan Ropero, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-1.jpg?ext=.jpg"/><figcaption>Fraud is the &quot;most rampant&quot; security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.<em> Screengrab</em></figcaption></figure></div><p>MANILA - Fraud is the &quot;most rampant&quot; security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.</p><p>The COVID-19 pandemic led to a &quot;spike in various types of fraud digitally,&quot; said Wui Foo, head of Grab&#x27;s Technology, Integrity Group, Transport, and Patents Office.</p><p>&quot;The biggest concept we’ve personally experienced is actually fraud. Fraud is--it’s not like safety, it is not life-threatening but it is the most rampant,&quot; he told reporters in a virtual briefing.</p><p>&quot;Across all regions, countries especially in Indonesia, we’ve had to deal with very sophisticated fraud rings, we&#x27;ve always had to balance between how to give something to the right people.&quot;</p><p>The company, which has a less than 1 percent fraud rate, will be making use of QR codes when a transaction is initiated from a web browser starting first quarter next year, Foo said.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-2.jpg?ext=.jpg"/><figcaption>Grab introduces driver and passenger selfie authentication. Screengrab</figcaption></figure></div><p>The firm is also working on driver and passenger selfie authentication, which has launched in other countries, and is cooperating with the Philippine government in reviewing data privacy, Foo added.</p><p>&quot;We actually launched selfies then the Philippine government said we have to do privacy review of requiring selfies...Of course we respect the government&#x27;s stance and we rolled it back so we can work on the privacy aspect,&quot; he said.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-3.jpg?ext=.jpg"/><figcaption>Grab drivers will not be able to take screenshots containing passenger information.</figcaption></figure></div><p>Aside from selfie verification, Grab will also launch gestureless authentication for &quot;faster detection and liveliness check&quot; and GrabChat filter, where messages with inappropriate content will not be sent.</p><p>The Singapore-based firm is also working on detecting crashes, unusual ride terminations, and driver-partner notification as part of monitoring passenger trips, according to Foo.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-4.jpg?ext=.jpg"/><figcaption>Grab is also working on detecting crashes, unusual ride terminations, and driver-partner notification as part of monitoring passenger trips, according to Wui Foo, head of Grab&#x27;s Technology, Integrity Group, Transport, and Patents Office.</figcaption></figure></div><figure class="op-interactive"><iframe height="315" src="https://www.youtube.com/embed/yIw8Cxe8tMY?enablejsapi=1" width="560"></iframe></figure><div class="iwantbar">Watch more in <a href="//www.iwantv.com.ph/">iWantv</a> or <a href="//tfc.tv/">TFC.tv</a></div>

<p>Fraud is the "most rampant" security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.</p>

Fraud is the "most rampant" security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.

Grab to launch new security features as fraud cases 'most rampant', says exec

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Business

Grab to launch new security features as fraud cases 'most rampant', says exec

Gillan Ropero,

ABS-CBN News

Published November 18, 2020 03:54 PM PHT

|

Updated November 19, 2020 01:04 PM PHT

Read More:

Grab

Grab Philippines

fraud

online transactions

Grab passenger security

Grab security features

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.