Grab to launch new security features as fraud cases 'most rampant', says exec

Gillan Ropero, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-1.jpg?ext=.jpg"/><figcaption>Fraud is the &quot;most rampant&quot; security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.<em> Screengrab</em></figcaption></figure></div><p>MANILA - Fraud is the &quot;most rampant&quot; security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.</p><p>The COVID-19 pandemic led to a &quot;spike in various types of fraud digitally,&quot; said Wui Foo, head of Grab&#x27;s Technology, Integrity Group, Transport, and Patents Office.</p><p>&quot;The biggest concept we’ve personally experienced is actually fraud. Fraud is--it’s not like safety, it is not life-threatening but it is the most rampant,&quot; he told reporters in a virtual briefing.</p><p>&quot;Across all regions, countries especially in Indonesia, we’ve had to deal with very sophisticated fraud rings, we&#x27;ve always had to balance between how to give something to the right people.&quot;</p><p>The company, which has a less than 1 percent fraud rate, will be making use of QR codes when a transaction is initiated from a web browser starting first quarter next year, Foo said.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-2.jpg?ext=.jpg"/><figcaption>Grab introduces driver and passenger selfie authentication. Screengrab</figcaption></figure></div><p>The firm is also working on driver and passenger selfie authentication, which has launched in other countries, and is cooperating with the Philippine government in reviewing data privacy, Foo added.</p><p>&quot;We actually launched selfies then the Philippine government said we have to do privacy review of requiring selfies...Of course we respect the government&#x27;s stance and we rolled it back so we can work on the privacy aspect,&quot; he said.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-3.jpg?ext=.jpg"/><figcaption>Grab drivers will not be able to take screenshots containing passenger information.</figcaption></figure></div><p>Aside from selfie verification, Grab will also launch gestureless authentication for &quot;faster detection and liveliness check&quot; and GrabChat filter, where messages with inappropriate content will not be sent.</p><p>The Singapore-based firm is also working on detecting crashes, unusual ride terminations, and driver-partner notification as part of monitoring passenger trips, according to Foo.</p><div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="http://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/11/18/20201118-grab-4.jpg?ext=.jpg"/><figcaption>Grab is also working on detecting crashes, unusual ride terminations, and driver-partner notification as part of monitoring passenger trips, according to Wui Foo, head of Grab&#x27;s Technology, Integrity Group, Transport, and Patents Office.</figcaption></figure></div><figure class="op-interactive"><iframe height="315" src="https://www.youtube.com/embed/yIw8Cxe8tMY?enablejsapi=1" width="560"></iframe></figure><div class="iwantbar">Watch more in <a href="//www.iwantv.com.ph/">iWantv</a> or <a href="//tfc.tv/">TFC.tv</a></div>

<p>Fraud is the "most rampant" security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.</p>

Fraud is the "most rampant" security issue ride-hailing app Grab has faced, an official said Wednesday as the firm announced new security features.

Grab to launch new security features as fraud cases 'most rampant', says exec | ABS-CBN

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Grab to launch new security features as fraud cases 'most rampant', says exec

Grab to launch new security features as fraud cases 'most rampant', says exec

Gillan Ropero,

ABS-CBN News

Published Nov 18, 2020 03:54 PM PHT

|

Updated Nov 19, 2020 01:04 PM PHT

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Grab

Grab Philippines

fraud

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