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Converge says connectivity issues solved as massive outage hits users

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ABS-CBN News

<p>MANILA (UPDATE)—Converge ICT on Saturday said it has fixed &quot;connectivity issues&quot; reported by subscribers earlier in the day.</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/news/11/17/20/internet-connectivity-issue-interrupts-crucial-senate-budget-debates">Internet connectivity issue interrupts crucial Senate budget debates</a></li></ul><p>DownDetector, a site that monitors service outage, said it received at least 2,660 reports of outages from Converge subscribers from 12:33 p.m. </p><p>In an advisory, Converge said it was &quot;working to resolve the issue.&quot; </p><p>&quot;Our technical team is working to resolve the issue and restore your connection. A service ticket is not required. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding,&quot; Converge said in a statement. </p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/10/12/21/converge-says-targeting-smes">Converge says targeting SMEs through &#x27;flexible&#x27; speed plans</a></li></ul><div><script src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&amp;version=v2.5" async="" type="text/javascript"></script></div><div class="fb-post" data-href="https://www.facebook.com/ConvergeICT/posts/5215412108486389" data-width="auto"> </div><p>The issue was resolved at about 2:40 p.m., Converge said in a later statement, urging users to contact customer service if problems persist. </p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/10/12/21/converge-says-targeting-smes">Converge says targeting SMEs through &#x27;flexible&#x27; speed plans</a></li>	<li><a href="https://news.abs-cbn.com/business/11/16/21/globe-hints-converge-bigger-competition-than-dito">Which Dennis Uy? Globe chief hints Converge &#x27;bigger competition&#x27; than DITO</a></li></ul>

In a statement, Converge said some subscribers may be experiencing 'connectivity issues' starting 12:12 of November 20. 