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LTFRB warns Uber, Grab on 'unreasonable' surge rates

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ABS-CBN News

(UPDATE) The Land Transportation Franchising and Regulatory Board (LTFRB) is warning ride-hailing apps Uber and Grab not to take advantage of the holiday season as a reason to unreasonably surge their respective rates.The LTFRB said in a statement that they have received complaints of surge rates that amount to thousands of pesos.They added that Uber has not consulted them on its &quot;upfront fares based on predictions.&quot;Uber began offering <a href="http://news.abs-cbn.com/business/10/08/16/uber-to-offer-fixed-fare-in-metro-manila-starting-wednesday">fixed fares</a> on all of its uberX transactions last October.&quot;LTFRB reserves its right to suspend/cancel the accreditation of Uber and Grab if these unreasonable surges will persist,&quot; the statement read.In answering this concern, an Uber spokesperson said demand is sometimes high so the number of available cars becomes insufficient.&quot;During these times, dynamic pricing will automatically go into effect in these locations to encourage more drivers to get out on the road,&quot; he said.But he noted that the rates go back to normal as demand goes down and more cars free up.&quot;The objective of dynamic pricing is to ensure that you will always have a choice to get a ride, and not get stuck with no options left,&quot; he said.The LTFRB is urging the commuting public to report any violation at 0917-550-1342 or 0998-550-1342.Photos and screenshots of violation incidents may also be reported via email at <a href="mailto:complaint.ltfrb.gov.ph@gmail.com">complaint.ltfrb.gov.ph@gmail.com</a>.

The LTFRB said in a statement that they have received complaints of surge rates ranging from P2,000 to P28,000.

The LTFRB said in a statement that they have received complaints of surge rates ranging from P2,000 to P28,000.