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GCash

Jervis Manahan

ABS-CBN News

MANILA -- GCash said it will set up a rapid incident response mechanism against fraud and other cybercrimes on the platform.This comes after GCash signed a Memorandum of Understanding with the Department of Information and Communications Technology&#x27;s Cybercrime Investigation and Coordinating Center (CICC). &quot;The collaboration puts together [a] rapid incident response mechanism so the public can be protected in time,&quot; said DICT Secretary Ivan John Uy.Uy said that there were instances when the response to victims of online fraud took two weeks because of a lack of coordination.&quot;We are taking preemptive action today. If it&#x27;s immediately reported to our hotline, our investigators will alert GCash and we will pay attention,&quot; Uy said.<div><ivs-player data-ivs-key="e8c22c015ca9eafa76f1e3edfa03c603" data-ivs-spid="3001339" data-ivs-vid="2935505"></ivs-player> </div>GCash said it still aims to respond to fraud in real-time, but it would be on a case-to-case basis.Both the CICC and GCash said they have been working with the mechanism for a year.&quot;It&#x27;s all about data protection and data privacy, and it needs to be multisectoral and multifactor. We need to start first with awareness,&quot; said Winsley Royce Bangit, GCash&#x27;s Head of New Businesses, Corporate Affairs, and Sustainability.<div>PUBLIC ADVISED AGAINST GOING ON SOCIAL MEDIA</div>The CICC advised victims of online fraud to report problems to the agency and other concerned entities, instead of resorting to social media.&quot;[The] problem is the people are not reporting. They report on social media. They have to report to the government so we can create the right policies,&quot; said CICC Usec Alexander Ramos CICC.&quot;To get your money back, you don&#x27;t go to social media. You go to GCash. Can you get your money back? Report!&quot; he added.Uy said the MOU is a move towards protecting the public and their money in their digital wallets.&quot;The efforts being done with CICC in partnering with the private sector is a strong signal to the whole community and cyber criminals that we are not sitting back and being willing victims,&quot; Uy said.&quot;We will be aggressive in securing the money the public has entrusted us,&quot; he added.Bangit said 94 million Filipinos have used Gcash and that 6 million merchants are transacting on the platform.&quot;We have made trust and security as our number 1 priority,&quot; he said.<ul><li><a data-cke-saved-href="https://news.abs-cbn.com/business/01/22/24/gcash-launches-p30-cyber-insurance-premium-to-protect-users-vs-scams" href="https://news.abs-cbn.com/business/01/22/24/gcash-launches-p30-cyber-insurance-premium-to-protect-users-vs-scams">GCash launches P30 cyber insurance premium to protect users vs scams</a></li><li><a data-cke-saved-href="https://news.abs-cbn.com/business/01/10/24/nbi-gcash-team-up-to-speed-up-scam-investigations" href="https://news.abs-cbn.com/business/01/10/24/nbi-gcash-team-up-to-speed-up-scam-investigations">NBI, GCash team up to speed up scam investigations</a></li></ul><div> </div><div> </div>

GCash and the DICT's Cybercrime Investigation and Coordinating Center signed an agreement to respond faster to cyber scams.

GCash and the DICT's Cybercrime Investigation and Coordinating Center signed an agreement to respond faster to cyber scams.

Scammed? GCash, DICT partner for faster response

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Scammed? GCash, DICT partner for faster response

Jervis Manahan,

ABS-CBN News

Published February 19, 2024 06:33 PM PHT

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Updated July 30, 2024 01:56 PM PHT

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GCash

cybercrime

cyber scams

Cybercrime Investigation and Coordinating Center

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