MANILA - Globe and Smart are offering free roaming services to Filipinos in Taiwan following the strong earthquake that struck it Wednesday morning.

Globe said its postpaid and prepaid customers and TM users currently using roaming services in Taiwan will get free 15 minutes of incoming and outgoing calls, 15 texts to all networks, and 1GB data (whichever service is currently available) good for 7 days at no extra cost.

“We hope that through this immediate connectivity support, we can help our customers there contact their loved ones and cope in the aftermath of this temblor,” said Paula Rivera-Castillo, Head of Globe International Business.

Globe and TM customers need to connect to Globe’s roaming partners ⁠Taiwan Mobile and Chunghwa Telecom to avail of free roaming, which requires no registration and will be automatically provided to Globe users.

"A confirmation message will be sent to customers advising them that the free roaming offer is ready for use," Globe said.

PLDT meanwhile said Smart is providing data load assistance to all Smart and TNT roaming customers in Taiwan.

“We understand the importance of access to information and communication especially during a disaster. We are praying for the safety of our fellow Filipinos in Taiwan as we continue to monitor this crisis,” said Shing Dimagiba, Smart Vice President for Postpaid and International Roaming Business.

Smart and TNT roaming customers will receive free roaming data load assistance for three (3) days in Taiwan, the telco said.

"Roaming customers in Taiwan simply need to turn on their phones and connect to Smart’s network partners to use this free service. They will receive a text message with instructions that they can easily follow," Smart said.