Flight operations may take longer to go back to normal after IT outage — airline
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Flight operations may take longer to go back to normal after IT outage — airline
ABS-CBN News
Published Jul 20, 2024 01:13 PM PHT
MANILA — It may take longer than initially thought for flights of AirAsia, which has been affected by a global IT outage, to go back to normal, its spokesperson said Saturday after the airline had to cancel six flights this morning.
MANILA — It may take longer than initially thought for flights of AirAsia, which has been affected by a global IT outage, to go back to normal, its spokesperson said Saturday after the airline had to cancel six flights this morning.
Speaking on ANC’s “Dateline”, AirAsia spokesperson Steve Dailisan called for patience from passengers as airline staff rush to get people on their flights.
Speaking on ANC’s “Dateline”, AirAsia spokesperson Steve Dailisan called for patience from passengers as airline staff rush to get people on their flights.
He said that AirAsia’s check-in system had been restored late Friday night but went down again on Saturday, adding the airline “[expects] a slowdown in terms of recovery.”
He said that AirAsia’s check-in system had been restored late Friday night but went down again on Saturday, adding the airline “[expects] a slowdown in terms of recovery.”
AirAsia has had to cancel its early morning flights between Manila and Cebu, Manila and Iloilo City, and Manila and Caticlan but, Dailisan said, is working to get passengers on their scheduled flights.
AirAsia has had to cancel its early morning flights between Manila and Cebu, Manila and Iloilo City, and Manila and Caticlan but, Dailisan said, is working to get passengers on their scheduled flights.
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While the airline does its check-in and boarding procedures manually, Dailisan advised passengers not to proceed to the airport until AirAsia’s app is up and running.
While the airline does its check-in and boarding procedures manually, Dailisan advised passengers not to proceed to the airport until AirAsia’s app is up and running.
He said the airline does not want to add to the overcrowding at the airport, where travelers can expect long queues.
He said the airline does not want to add to the overcrowding at the airport, where travelers can expect long queues.
While its app is down, AirAsia will be communicating with passengers by email, Dailisan also said.
While its app is down, AirAsia will be communicating with passengers by email, Dailisan also said.
“We advise our passengers to rely on emails. Trust the email that we send them,” he said.
“We advise our passengers to rely on emails. Trust the email that we send them,” he said.
He also assured clients that the global IT outage "is not a form of cyberattack and no information has been breached."
He also assured clients that the global IT outage "is not a form of cyberattack and no information has been breached."
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The global IT outage on systems using Microsoft products has affected airlines, banks, and other businesses.
The global IT outage on systems using Microsoft products has affected airlines, banks, and other businesses.
Cebu Pacific, which was also affected by the outage, is quoted in the ANC report as saying it is making progress in restoring flight functionality, but that flight operations may take some time to go back to normal.
Cebu Pacific, which was also affected by the outage, is quoted in the ANC report as saying it is making progress in restoring flight functionality, but that flight operations may take some time to go back to normal.
Philippine Airlines said it has not been affected by the outage.
Philippine Airlines said it has not been affected by the outage.
“Our IT team continues to monitor the situation,” it said.
“Our IT team continues to monitor the situation,” it said.
The Manila International Airport Authority said Saturday morning that the flight disruptions are because of the airline check-in systems and not because of problems at the Ninoy Aquino International Airport.
The Manila International Airport Authority said Saturday morning that the flight disruptions are because of the airline check-in systems and not because of problems at the Ninoy Aquino International Airport.
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