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'Not informed bag had laptop': MRT-3 responds after 'mishandling' incident goes viral

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<p>MANILA - The MRT-3 management responded after a passenger&#x27;s laptop was found to be damaged while lining up at one of MRT-3&#x27;s x-ray scanner. </p><p>A tweet of a student named Allana Columbres went viral after she complained that they failed to properly handle her laptop, which she said was a gift from her overseas Filipino worker father. </p><p>In a statement, the management said the student did not inform authorities that her bag had a laptop inside before they inserted this into a conveyor belt. </p><p>MRT management added that the laptop was supposed to be placed in a tray so the x-ray operator could see it clearly. </p><p>&quot;The CCTV positioned at the x-ray scanner counter captured Ms. Columbres proceeding to place her backpack on the conveyor belt of the x-ray scanner. The security guards on duty, however, were not informed that the backpack contained a laptop. Hence, the electronic gadget was not put on a separate tray before it was placed on the conveyor belt,&quot; they said. </p><p>Per MRT management, they were also able to retrieve the backpack immediately after noticing a jam inside the machine. The management also said that they have reached out to the student to apologize for the incident and instructed personnel to &quot;constantly remind the passengers of the safety and security protocols&quot; such as the proper placement of the a passenger&#x27;s belongings. </p><p>However, they also urged passengers to be vigilant about their belongings. </p><p>&quot;The MRT-3 puts premium on the well-being, safety, and security of its passengers. All security personnel have been instructed to consistently At the same time, the MRT-3 appeals to the public to always be mindful of their luggage while inside all MRT-3 premises to prevent any loss or damage.</p><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2507876" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

MRT management said the student did not inform authorities that her bag had a laptop inside before they inserted this into a conveyor belt. 