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LTFRB to summon Grab over cancelled rides

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ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="https://sa.kapamilya.com/absnews/abscbnnews/media/2017/news/08/17/uber.jpg"/><figcaption>A transport network vehicle service (TNVS) driver in Quezon City, August 2017. <em>Mark Demayo, ABS-CBN News</em></figcaption></figure></div><p>MANILA - Grab Philippines will be asked to explain why its operations should not be suspended over the cancellation of rides by some drivers, regulators said Sunday.</p><p>A Grab rider on Friday shared online a screenshot of a driver&#x27;s message asking him to cancel his ride booking after he waited for some 20 minutes.</p><p>&quot;Ako eat muna... Nagmamadali ka. Ikaw cancel,&quot; the driver said, as seen in the image shared online by his passenger Karl Hui.</p><p>Drivers sometimes ask riders to cancel their bookings to skirt penalties imposed by Grab, said Martin Delgra III, chairman of the Land Transportation Franchising and Regulatory Board.</p><p>This practice, he said, can be deemed as refusal to render service or convey passengers to their destination, which is a violation of franchise terms.</p><p>&quot;Sa Monday po, mag-i-issue kami ng show cause order against the driver and the operator, and obviously, also summon Grab as regards that particular incident,&quot; Delgra told DZMM.</p><p>The LTFRB said drivers who refuse to render service will face a fine of P5,000 for the first offense, and P10,000 for the second offense with impounding of the unit for 30 days.</p><figure class="op-interactive"><div id="IVS_ABS_Video_Widget_1_Container"><ivs-player id="IVS_ABS_Video_Widget_1" allow="autoplay" data-ivs-key="e8c22c015ca9eafa76f1e3edfa03c603" data-ivs-spid="3001339" data-ivs-wid="f5fb7bd1-3880"></ivs-player><script src="https://player.ivideosmart.com/ivsplayer/v4/dist/js/loader.js"></script></div></figure><div class="iwantbar">Watch more in <a href="~//www.iwantv.com.ph/">iWantv</a> or <a href="~//tfc.tv/">TFC.tv</a></div><div><strong>GRAB &#x27;CRACKDOWN&#x27;</strong></div><p>Brian Cu, country head of Grab Philippines, said the company is &quot;taking a harder stance to crack down&quot; on drivers who cancel rides.</p><p>&quot;I do hope our driver partners understand that behavior like this has a ripple effect on the community. Grab is doing its part, I hope that you do too,&quot; he said in a Facebook post.</p><p>The driver tagged in Hui&#x27;s complaint has been suspended and &quot;won’t likely be able to drive on Grab again,&quot; he said.</p><p>The Grab official, however, also asked passengers not to cancel ride bookings if drivers are stuck in traffic.</p><p>&quot;I’d also like to ask my friends and the others reading this to not generalize as majority of our ka-Grab partners are professional and of superb quality,&quot; Cu added.</p><p>The issue comes weeks after Grab announced that it had acquired erstwhile rival Uber&#x27;s ride-sharing and food delivery operations in the Philippines.</p><p>The company had been accused by riders of jacking up fares after acquiring Uber&#x27;s business. Grab has denied this, saying that its fares have always been higher than Uber&#x27;s.</p><ul class="op-related-articles">	<li><a href="http://news.abs-cbn.com/business/04/09/18/grab-denies-jacking-up-fares-says-rates-have-always-been-higher-than-ubers">Grab denies jacking up fares, says rates have always been higher than Uber&#x27;s</a></li></ul><p>The LTFRB last week ordered Grab to reduce its <a href="https://news.abs-cbn.com/news/04/18/18/grab-blames-high-fares-on-demand-spike"><strong>surge pricing rate</strong></a> and explain its extra <a href="http://news.abs-cbn.com/news/04/19/18/ltfrb-suspends-grabs-p2-per-minute-extra-charge"><strong>P2 per minute</strong></a> travel charge.</p>

<p>Grab Philippines will be asked to explain why its operations should not be suspended over the cancellation of rides by some drivers, regulators said Sunday.</p>

Grab Philippines will be asked to explain why its operations should not be suspended over the cancellation of rides by some drivers, regulators said Sunday.