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Lapid wants food, grocery delivery drivers reimbursed for canceled orders

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Katrina Domingo, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img src="https://sa.kapamilya.com/absnews/abscbnnews/media/2020/business/06/03/foodpanda-riders-gc.jpg"/><figcaption>Foodpanda riders are seen on Metro Manila streets at the height of the pandemic lockdown in this photo taken on March 26, 2020. George Calvelo, ABS-CBN News/File Photo</figcaption></figure></div>MANILA - Sen. Lito Lapid on Tuesday pushed for the &quot;mandatory reimbursement&quot; of canceled food and grocery orders to spare delivery personnel from spending on items that will not be paid by those who ordered it.A lot of Filipinos have relied on food and grocery delivery services during the enhanced community quarantine, but several customers have been resorting to &quot;unjustified cancellation of orders&quot; even for items that were already paid by delivery riders, Lapid said in a statement.&quot;Masakit isipin na sa kabila ng panganib na hinaharap ng mga delivery rider para lamang makapagserbisyo sa mga customer at kumita ng maliit na halaga, sa huli, sila pa ang naloloko,&quot; he said.(It is painful to know that despite the danger that delivery drivers face to provide services to customers to earn a meager amount, in the end, they are the ones who are duped.)&quot;Bukod sa nasasayang ang oras at salapi ng mga riders dahil sa pagkansela ng order, ang mas malala pa, may mga pagkakataon na ni hindi matunton ang address ng nanlokong customer dahil sa fake address,&quot; he said.(Aside from wasting the time and money of riders, there are also those who provide fake addresses.)<ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/news/06/06/19/use-grabfood-responsibly-app-warns-of-penalties-to-those-who-cancel-orders">&#x27;Use GrabFood responsibly&#x27;: App warns of penalties to those who cancel orders</a></li></ul>Under Lapid&#x27;s Senate Bill No. 1677, customers who cancel orders at least thrice a month may be jailed up to 6 months and may be fined up to P100,000 for &quot;unjustified cancellations of confirmed orders.&quot;Food and grocery delivery service providers who fail to mount a reimbursement scheme for delivery personnel may be required to pay a fine up to P500,000, &quot;and double the amount of money not reimbursed&quot; to their drivers.The bill also requires delivery service providers to reimburse canceled orders within 24 hours.<ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/04/06/20/philippines-delivery-door-to-door-agriculture-vegetables-fruits">Door-to-door delivery of vegetables, fruits as agri dept taps e-commerce</a></li>	<li><a href="https://news.abs-cbn.com/business/03/30/20/frontliners-on-2-wheels-keep-philippine-economy-moving-during-covid-19-lockdown">Frontliners on 2 wheels keep Philippine economy moving during COVID-19 lockdown</a></li></ul>&quot;This bill also requires the implementation of Know-Your-Customer (KYC) rules which will entail the submission and verification of proof of identity and residential address, subject to compliance with the Data Privacy Act of 2012,&quot; Lapid&#x27;s statement read.&quot;Sa hirap ng buhay ngayon lalo&#x27;t nasa gitna tayo ng pandemya, lahat naman tayo ay gustong kumita... Kaya para masiguro na hindi na sila maloloko pa ng mga biglaang pagkansela ng order, dapat masiguro na ang mga umoorder ay magbibigay ng totoong pangalan at address,&quot; the senator said.(With our difficult situation, especially now that we are in the middle of a pandemic, everyone wants to earn... So to ensure that riders will not be duped through cancelled orders, we should make sure that customers will only provide their real names and addresses.)A similar bill has been filed in the House of Representatives last week.<ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/news/06/08/20/bill-seeks-jail-time-and-p100k-fine-for-those-who-cancel-food-grocery-orders-online">Bill seeks jail time and P100K fine for those who cancel food, grocery orders online</a></li></ul>

MANILA - Sen. Lito Lapid on Tuesday pushed for the "mandatory reimbursement" of canceled food and grocery orders to spare delivery personnel from spending on items that will not be paid by those who ordered it.

MANILA - Sen. Lito Lapid on Tuesday pushed for the "mandatory reimbursement" of canceled food and grocery orders to spare delivery personnel from spending on items that will not be paid by those who ordered it.

Lapid wants food, grocery delivery drivers reimbursed for canceled orders

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Lapid wants food, grocery delivery drivers reimbursed for canceled orders

Katrina Domingo,

ABS-CBN News

Published Jul 14, 2020 10:48 AM PHT

Read More:

Lito Lapid

Senate

food delivery

grocery delivery

cash on delivery

cancelled orders

bogus orders

mandatory reimbursement for cancelled orders

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