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LTO exec: IT system choked amid volume of registrants for drivers' license processing

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Job Manahan, ABS-CBN News

<div class="embed-wrap"><figure data-feedback="fb:likes,fb:comments"><img alt="Jacque Manabat, ABS-CBN News" src="https://sa.kapamilya.com/absnews/abscbnnews/media/2022/news/09/16/lto-offline-9162022.jpg"/><figcaption><em>Jacque Manabat, ABS-CBN News</em></figcaption></figure></div><p><br/>MANILA — The deluge of registrants was among the factors that &quot;choked&quot; the Land Transportation Office&#x27;s (LTO) IT system in the past few weeks, leading to the delays in transactions, an official said on Friday. </p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/news/09/02/22/lto-apologizes-for-slow-transactions-blames-it-provider">LTO apologizes for slow transactions, blames IT provider</a></li></ul><p>LTO&#x27;s legal assistant to the assistant secretary, lawyer Alex Sabaton, said there were changes and improvements in the agency&#x27;s processing system, far from where they were in recent weeks.</p><p>Sabaton said his agency already ironed out its issues with Dermalog, its IT systems provider. </p><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2235200" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div><p>Asked to explain the cause of the technical glitches and delays, Sabaton said it was the &quot;system limitation&quot; due to the high number of people who wanted to avail of the agency&#x27;s services.</p><p>&quot;&#x27;Yung volume, sa madaling salita, tumaas yan at kaya nagkaroon siguro ng nabubulunan ang system,&quot; Sabaton said in a public briefing. </p><p>(The volume of transactions rose, choking the system.) </p><p>&quot;Siguro alam naman natin na ngayon bumabalik na tayo sa normal. Noong pre-pandemic and noong medyo bago tayo mag-loosen nitong protocols, ang nangyayari limitado minsan ang kine-cater ng ating offices but nowadays that we are in effect pursuing doon sa tinatawag nating normal, medyo dumarami ang number ng registration,&quot; he added. </p><p>(The operations already reached normal levels compared to the pre-pandemic. Before protocols were loosened, our offices cater to only a limited number of people but now, more people are availing our services.) </p><p>Sabaton said they are looking into the possibility of making the renewal of driver&#x27;s license, as well as the registration of motor vehicles, online. </p><p>&quot;Bahagi ito doon sa mga programa kumbaga gusto natin marating sa madaling panahon so alam naman natin na &#x27;yung technologies available nowadays and we want to take advantage of all these improvement.&quot;</p><p>(This is part of our program to adapt to the technologies nowadays, and we want to take advantage of all these improvement.) </p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/news/08/10/22/lto-it-systems-provider-meet-to-iron-out-issues">LTO, IT systems provider meet to iron out issues</a></li></ul><p>Hundreds of registrants in the LTO complained earlier this month of the agency&#x27;s slow services, which stretched for hours, noting that its system was &quot;offline.&quot; </p><p>LTO had clarified that the issue is only a slowdown of services and not because there is no network connection.</p><div><strong>RELATED VIDEO</strong></div><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2165931" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

'Yung volume, sa madaling salita, tumaas yan at kaya nagkaroon siguro ng nabubulunan ang system,' an official from the LTO said.

LTO exec: IT system choked amid volume of registrants for drivers' license processing

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LTO exec: IT system choked amid volume of registrants for drivers' license processing

Job Manahan,

ABS-CBN News

Published Sep 16, 2022 03:47 PM PHT

Read More:

LTO

dermalog

IT system LTO

driver's license LTO

Alex Sabaton

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