Julia Christine Botin

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The journey of ING Hubs Philippines

ABS-CBN News

<div><em>An exclusive interview with the Country Head, Hazel Zaide delos Santos  </em></div><div><br/><strong>A key player in global operations </strong></div><p><br/>Established in 2013, ING Hubs Philippines has grown from a modest team of 27 employees to more than 6,000 professionals. This rapid expansion underscores the hub&#x27;s critical role in delivering technological and operational solutions across ING&#x27;s global network. Located in Poland, Romania, Slovakia, Türkiye, and the Philippines, these hubs help simplify and optimize operations, ensuring seamless digital services and secure practices. </p><p>&quot;At ING, our purpose is to empower people to stay a step ahead in life and business, focusing on creating superior value for our customers and putting sustainability at the heart of our activities,&quot; says Hazel Zaide Delos Santos, Country Manager at ING Hubs Philippines. &quot;We are making banking frictionless, removing barriers to progress, and giving people confidence in their ability to make decisions and move forward.&quot;</p><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1738299280715Hazel-Zaide-Delos-Santos.jpg" style="width:950px" class="fr-fic fr-dib" alt="Hazel Zaide Delos Santos, Country Manager at ING Hubs. Philippines Photo source:"/><span class="fr-inner">Hazel Zaide Delos Santos, Country Manager at ING Hubs.<em> Philippines Photo source: </em></span></span></span></div><div><strong>Comprehensive services and expertise</strong></div><p>ING Hubs Philippines offers a wide array of services, many of which are end-to-end. In financial markets, the hub covers multi-asset classes, providing services from client onboarding to regulatory reporting. On the technology side, proficient engineers develop tools for the bank and its stakeholders, enhancing customer experience through a comprehensive value chain across operations and technology.</p><p>&quot;Our close collaboration with the global team has allowed us to lead large-scale initiatives for ING as a whole,&quot; Delos Santos explains. &quot;Our country has a strong and abundant pool of talent and capabilities, allowing ING Hubs Philippines to bring in complex roles, expertise, and leadership roles.&quot;</p><div><strong>A culture of empowerment and growth</strong></div><p>Central to ING Hubs Philippines&#x27; success is its culture of empowerment. The organization takes people-first policies seriously, integrating them into processes and systems to ensure an empowered workforce. Employees are encouraged to drive their own careers, supported by a collaborative environment guided by ING’s Orange culture, which promotes proactivity, ownership, and teamwork.</p><p> &quot;We embrace our global tagline &#x27;do your thing&#x27; by empowering our employees to excel in what they do,&quot; Delos Santos shares. &quot;We create platforms to enable them to succeed, whether through process improvements, expertise development, or leadership programs.&quot;</p><div><strong>Commitment to employee wellness and development </strong></div><p> ING Hubs Philippines prioritizes the well-being of its employees, offering initiatives such as sports guilds, vitality and wellness leave, and enhanced health insurance benefits. Professional development is also a key focus, with expertise and leadership programs, masterclasses, and talent exchange opportunities.</p><p> &quot;We have crafted programs that help accelerate upskilling, supported by tailored development plans,&quot; Delos Santos notes. &quot;Talent investment is critical to us, which is why we continue to support mobility and encourage talent exchange.&quot;</p><div><strong>Recognized excellence and future goals</strong></div><p> ING Hubs Philippines has received numerous awards, including back-to-back Great Place to Work certifications and the PEZA Hall of Fame for the Outstanding Employer Award. These recognitions reflect the hub&#x27;s commitment to operational excellence, sustainability, and community impact.</p><p> Looking ahead, ING Hubs Philippines aims to be the home of world-class capabilities by 2030. This vision includes strengthening its workforce, driving large-scale transformations, and deepening its commitment to sustainability.</p><p> &quot;By 2030, we see ING Hubs Philippines as a powerhouse of world-class talents and capabilities, driving transformation across the bank and continuously adding value to our customers and stakeholders globally,&quot; Delos Santos envisions.</p><div><strong> Advice for aspiring professionals</strong></div><p> For those looking to advance their careers in capability hubs and shared services, Delos Santos offers simple yet powerful advice: &quot; Do what is right, stay hungry for learning, and enjoy the ride..&quot;</p><div> </div>

<p>In today's banking world, security and efficiency require a global network of professionals and technologies working together. ING Hubs Philippines practices this approach, driving innovation and excellence within the global ING network.</p>

In today's banking world, security and efficiency require a global network of professionals and technologies working together. ING Hubs Philippines practices this approach, driving innovation and excellence within the global ING network.

The journey of ING Hubs Philippines

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The journey of ING Hubs Philippines

ING Hubs Philippines

Published Jan 31, 2025 04:03 PM PHT

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Updated Feb 07, 2025 11:25 AM PHT

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