Jamaine Punzalan

BIEN Cebu filed formal complaint before before the Department of Labor and Employment (DOLE) Regional Office 7 against several BPO firms, citing multiple labor rights and safety violations during the Cebu earthquake. Facebook/BIEN Cebu

Article (news)

Benise Balaoing

ABS-CBN News

<div><span class="fr-img-caption fr-fic fr-dib" style="width:960px"><span class="fr-img-wrap"><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/17597306102131759730608574.jpeg" style="width:960px" class="fr-fic fr-dib"/><span class="fr-inner" style="text-align:left"></span></span></span></div><p>BIEN Cebu filed formal complaint before before the Department of Labor and Employment (DOLE) Regional Office 7 against several BPO firms, citing multiple labor rights and safety violations during the Cebu earthquake. Facebook/BIEN Cebu </p><div><br/></div><div></div><p>MANILA — The Department of Labor and Employment (DOLE) has stopped work at a business process outsourcing (BPO) firm in Cebu because it has no disaster response plan.</p><p>In a Facebook post, the DOLE said the firm has no disaster preparedness and response plan for natural calamities, like earthquakes, in its occupational safety and health program.</p><p>DOLE said the company was also encouraged to put flexible working arrangements in place.</p><p>The Labor department also said another BPO company was asked to submit proof of corrections after a recent labor inspection found occupational safety and health deficiencies.</p><p>An independent group of BPO employees last week filed a complaint against at least 10 BPO firms, citing multiple labor rights and safety violations during the magnitude 6.9 Cebu earthquake.</p><div><a href="https://www.abs-cbn.com/news/business/2025/10/2/bpo-workers-hit-firms-over-business-as-usual-stance-during-cebu-quake-1726" rel="noopener noreferrer" target="_blank">BPO workers hit firms over &#x27;business-as-usual&#x27; stance during Cebu quake</a></div><p>Employees said they were forced to take calls in the middle of the quake, with the exits of their working floors supposedly blocked.</p><p>Those who insisted on not reporting to work, meanwhile, were met with notices to explain, sanctions, loss of incentives or benefits, and other supposed &quot;retaliatory actions.&quot;</p><div><br/></div><div><strong>RELATED VIDEOS</strong></div><div><br/></div><div><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/RFUh_a7duxo?&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/UAokXyEpIaA?&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><br/></div>

<p>The DOLE has stopped work at a BPO firm in Cebu because it has no disaster response plan.</p>

The DOLE has stopped work at a BPO firm in Cebu because it has no disaster response plan.

DOLE stops work at Cebu BPO firm over quake response

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DOLE stops work at Cebu BPO firm over quake response

Benise Balaoing,

ABS-CBN News

Published Oct 06, 2025 10:37 AM PHT

|

Updated Oct 06, 2025 02:03 PM PHT

Read More:

DOLE

Department of Labor and Employment

business process outsourcing

BPO

worker safety

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