Marilyn Cahatol

The East Avenue Medical Center, one of the Hospitals in Quezon City on April 3, 2020. Jonathan Cellona, ABs-CBN News/File

Article (news)

ABS-CBN News

<div><span class="fr-img-caption fr-fic fr-dib" style="width:960px"><span class="fr-img-wrap"><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/17549833764401754983373540.jpeg" style="width:960px" class="fr-fic fr-dib"/><span class="fr-inner" spellcheck="false" style="text-align:left">The East Avenue Medical Center, one of the Hospitals in Quezon City on April 3, 2020. <em>Jonathan Cellona, ABs-CBN News/File </em></span></span></span>MANILA — The East Avenue Medical Center (EAMC) on Tuesday said it was investigating the viral complaint of a patient&#x27;s family member on the hospital&#x27;s alleged poor services.</div><p>“We extend our deepest sympathies to the family. We rendered the standard of care needed by a patient in an advanced stage of illness. We are now investigating the experience of the patient and the family. We are open to - and we sincerely hope for - constructive dialogue, so that we can all heal,” EAMC said in a statement. </p><p>In a viral Facebook post, a bereaved family member claimed the hospital’s “incompetencies” and “lack of system” worsened his father’s condition, eventually leading to his death. </p><p>EAMC said, “We take grief seriously, and that includes anger directed at what could have been handled better, especially regarding patient care.”</p><p>The hospital&#x27;s emergency room (ER) last week <a href="https://www.abs-cbn.com/news/health-science/2025/8/6/east-avenue-medical-center-er-exceeds-capacity-zero-balance-billing-a-possible-factor-1035">exceeded </a>its maximum authorized bed capacity. </p><p>Aside from EAMC, the Philippine General Hospital also announced earlier that its ER was overflowing with patients. </p><p>Cases of leptospirosis recently surged following the heavy rains brought by a string of tropical cyclones.</p><div><a href="https://www.abs-cbn.com/news/health-science/2025/8/11/doh-leptospirosis-cases-plateauing-1642">DOH: Leptospirosis cases ‘plateauing’</a></div><div><br/></div><div><strong>RELATED VIDEO: </strong></div><div style="text-align:center"><iframe width="560" height="315" src="https://www.youtube.com/embed/Dk4NXqdU1KI?si=x1eaeQNTcNpm70Fd" title="YouTube video player" frameBorder="0" allowfullscreen=""></iframe><br/></div>

<p>The East Avenue Medical Center (EAMC) on Tuesday said it was investigating the viral complaint of a patient's family member on the hospital's alleged poor services.</p>

The East Avenue Medical Center (EAMC) on Tuesday said it was investigating the viral complaint of a patient's family member on the hospital's alleged poor services.

East Avenue Medical Center probes viral patient complaint, vows better service

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East Avenue Medical Center probes viral patient complaint, vows better service

Marilyn Cahatol,

ABS-CBN News

Published Aug 12, 2025 03:29 PM PHT

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East Avenue Medical Center

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