Ched Rick Gatchalian

A step-by-step guide for application is posted as motorists wait for their drivers license at the releasing office of the Land Transportation Office (LTO) in Quezon city on Tuesday. Jonathan Cellona, ABS-CBN News/FILE

Article (news)

Gatchalian bares top 10 most complained gov't agencies

ABS-CBN News

<div><span class="fr-img-caption fr-fic fr-dib" style="width:960px;display:block" width="960"><span class="fr-img-wrap"><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1763978996035lto.jpg" style="width:960px" class="fr-fic fr-dib" width="960"/><span class="fr-inner" style="text-align:left">A step-by-step guide for application is posted as motorists wait for their drivers license at the releasing office of the Land Transportation Office (LTO) in Quezon City. J<em>onathan Cellona, ABS-CBN News/FILE </em></span></span></span></div><p>MANILA — Sen. Sherwin &quot;Win&quot; Gatchalian revealed on Monday the top 10 most complained government agencies in the Philippines, which include the Land Transportation Office (LTO) and Bureau of Internal Revenue (BIR), among others.</p><p>Gatchalian disclosed the information, which he said was based on the Anti-Red Tape Authority (ARTA)&#x27;s report, as he sponsored the P519 million proposed budget of the said agency for 2026.</p><p>ARTA is a government agency responsible to streamline government processes and make it easier for businesses and citizen to access national services.</p><div><a href="https://www.abs-cbn.com/news/business/2025/11/4/arta-ombudsman-agreement-seen-to-speed-up-action-on-cases-1555">ARTA-Ombudsman agreement seen to speed up action on cases</a></div><p>The top 10 most complained agencies are the following:</p><ul style="list-style-type:circle"><li>- Food and Drug Administration (FDA)</li><li>- Land Transportation Office (LTO)</li><li>- Bureau of Internal Revenue (BIR) </li><li>- Philippine Statistic Authority (PSA)</li><li>- Land Registration Authority (LRA)</li><li>- Social Security System (SSS)</li><li>- Home Development Mutual Fund (Pag-ibig Fund)</li><li>- Securities and Exchange Commission (SEC)</li><li>- Philippine Health Insurance Corporation (PhilHealth)</li><li>- Government Service Insurance System (GSIS).</li></ul><div><br/></div><p>Gatchalian said the disclosure does not aim to target any agency but should serve as a wake-up call.</p><p>“The DBM, last year, came up with a performance review of all government agencies in terms of spending, efficiency, and fund utilization. It&#x27;s good that our government agencies have something like that so we can be informed. This is objective; we are not targeting any government agency. It is designed for the agency to wake up and improve their processes,” he said. </p><div><a href="https://www.abs-cbn.com/news/business/2025/5/6/over-100-lgus-face-raps-for-non-compliance-with-electronic-business-one-stop-shop-1520">Over 100 LGUs face raps for non-compliance with electronic business one-stop shop</a></div><p>ARTA had already filed cases before the Ombudsman against 313 local government units for violation of Anti-Red Tape Law, the Finance Committee chair said.</p>

<p>Sen. Sherwin "Win" Gatchalian disclosed on Monday the top 10 most complained government agencies in the Philippines, which include the Land Transportation Office (LTO) and Bureau of Internal Revenue (BIR), among others.</p>

Sen. Sherwin "Win" Gatchalian disclosed on Monday the top 10 most complained government agencies in the Philippines, which include the Land Transportation Office (LTO) and Bureau of Internal Revenue (BIR), among others.

Gatchalian bares top 10 'most complained' gov't agencies

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Gatchalian bares top 10 'most complained' gov't agencies

Ched Rick Gatchalian,

ABS-CBN News

Published November 24, 2025 06:20 PM PHT

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Updated November 24, 2025 07:10 PM PHT

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Win Gatchalian

ARTA

Anti-Red Tape Authority

Red tape

Government services

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