Camille Naredo

PNP Chief PGen. Nicolas Torre answers questions during an interview inside the ABS-CBN compound in Quezon City on June 4, 2025. Alexis Carlo Corpuz, ABS-CBN News/File

PNP Chief PGen. Nicolas Torre answers questions during an interview inside the ABS-CBN compound in Quezon City on June 4, 2025. Alexis Carlo Corpuz, ABS-CBN News

Article (news)

PNP 

Jeff Caparas

ABS-CBN News

<div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/175490676769420250604-gen-torre-nicolas-AC-6.jpg" style="width:960px" class="fr-fic fr-dib" alt="PNP Chief PGen. Nicolas Torre answers questions during an interview inside the ABS-CBN compound in Quezon City on June 4, 2025. Alexis Carlo Corpuz, ABS-CBN News/File"/>PNP Chief PGen. Nicolas Torre answers questions during an interview inside the ABS-CBN compound in Quezon City on June 4, 2025. Alexis Carlo Corpuz, ABS-CBN News/File</div>MANILA -- The Philippine National Police (PNP) is fine-tuning its operational procedures to ensure quicker response times to emergency calls, particularly in urban centers, while acknowledging the logistical challenges in remote areas.PNP Chief Police General Nicolas Torre III said the goal is for police to respond to incidents within five minutes in highly populated city centers.&quot;Sa mga city centers, walang rason para hindi makarating agad ang pulis. Nandiyan na mismo sila. Pero sa mga malalayong lugar, natural na mas matagal ang response,&quot; Torre explained.He cited a recent case where a call came from another island, requiring police to cross by motorboat, only to discover it was a prank.&quot;Kahit prank call, kailangan pa rin nating mag-respond. Pero dapat din mag-exercise ng sentido común ang mga commander,&quot; Torre saidHe adds that field commanders have been instructed to use their discretion in prioritizing urgent cases.Torre had promised in June that officers would respond to 911 calls in Metro Manila within five minutes, and aimed to cut the response time down to three minutes after three months.<div><a class="fr-green fr-strong" href="https://www.abs-cbn.com/news/nation/2025/6/4/pnp-chief-vows-5-minute-response-to-911-calls-in-metro-manila-1215">READ: PNP chief vows five-minute response to 911 calls in Metro Manila</a></div>Torre also reminded officers to be more accommodating to complainants after an incident in which a desk officer allegedly refused to accept a theft report.&quot;May isang tao, may dala-dalang complaint, ayaw tanggapin ng desk officer. Sabi ko, tatanggapin natin &#x27;yan. Ang kailangan lang, just reach out — kahit sa PNP PIO Facebook page,&quot; said Torre.The PNP chief admitted that adjustments in police operations are part of the organization’s &quot;birth pains&quot; in implementing more responsive procedures.&quot;Gusto natin na ang pulis makarating in a reasonable time. Bawat segundo mahalaga. Kaya tinatanggal natin ang stigma na mahirap lapitan ang mga pulis,&quot; Torre said.The public is encouraged to report urgent matters and complaints through official PNP channels to help police respond more efficiently and to hold officers accountable for lapses in service.

PNP Chief Police General Nicolas Torre III said the goal is for police to respond to incidents within five minutes in highly populated city centers.

PNP Chief Police General Nicolas Torre III said the goal is for police to respond to incidents within five minutes in highly populated city centers.

Torre to commanders: Use common sense in implementing 5-minute response time

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Torre to commanders: Use common sense in implementing 5-minute response time

Jeff Caparas,

ABS-CBN News

Published August 11, 2025 06:07 PM PHT

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Updated August 11, 2025 07:18 PM PHT

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Philippine National Police

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Nicolas Torre III

PNP response time

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