Dennis Gasgonia

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Jervis Manahan

ABS-CBN News

<p>MANILA — The Department of Social Welfare and Development has relocated their processing center for &#x27;Assistance to Individuals in Crisis Situations&#x27; or AICS from their central office in Batasan to the Paragon Place along Commonwealth Avenue in Quezon City. </p><p>AICS is the popular DSWD cash aid program that aims to help people in crisis, especially those who need financial aid for medical and burial expenses.</p><p>Filipinos needing assistance used to line up in the central office, where social workers attend to needs in a covered court.</p><p>The new office and processing center in Commonwealth Avenue is more accessible to the public, more spacious, and they have airconditioning.</p><div class="twitter-tweet twitter-tweet-rendered" style="display:flex;max-width:550px;width:100%;margin-top:10px;margin-bottom:10px"><iframe id="twitter-widget-0" scrolling="no" frameBorder="0" allowtransparency="true" allowfullscreen="" title="X Post" src="https://platform.twitter.com/embed/Tweet.html?dnt=false&amp;embedId=twitter-widget-0&amp;features=eyJ0ZndfdGltZWxpbmVfbGlzdCI6eyJidWNrZXQiOltdLCJ2ZXJzaW9uIjpudWxsfSwidGZ3X2ZvbGxvd2VyX2NvdW50X3N1bnNldCI6eyJidWNrZXQiOnRydWUsInZlcnNpb24iOm51bGx9LCJ0ZndfdHdlZXRfZWRpdF9iYWNrZW5kIjp7ImJ1Y2tldCI6Im9uIiwidmVyc2lvbiI6bnVsbH0sInRmd19yZWZzcmNfc2Vzc2lvbiI6eyJidWNrZXQiOiJvbiIsInZlcnNpb24iOm51bGx9LCJ0ZndfZm9zbnJfc29mdF9pbnRlcnZlbnRpb25zX2VuYWJsZWQiOnsiYnVja2V0Ijoib24iLCJ2ZXJzaW9uIjpudWxsfSwidGZ3X21peGVkX21lZGlhXzE1ODk3Ijp7ImJ1Y2tldCI6InRyZWF0bWVudCIsInZlcnNpb24iOm51bGx9LCJ0ZndfZXhwZXJpbWVudHNfY29va2llX2V4cGlyYXRpb24iOnsiYnVja2V0IjoxMjA5NjAwLCJ2ZXJzaW9uIjpudWxsfSwidGZ3X3Nob3dfYmlyZHdhdGNoX3Bpdm90c19lbmFibGVkIjp7ImJ1Y2tldCI6Im9uIiwidmVyc2lvbiI6bnVsbH0sInRmd19kdXBsaWNhdGVfc2NyaWJlc190b19zZXR0aW5ncyI6eyJidWNrZXQiOiJvbiIsInZlcnNpb24iOm51bGx9LCJ0ZndfdXNlX3Byb2ZpbGVfaW1hZ2Vfc2hhcGVfZW5hYmxlZCI6eyJidWNrZXQiOiJvbiIsInZlcnNpb24iOm51bGx9LCJ0ZndfdmlkZW9faGxzX2R5bmFtaWNfbWFuaWZlc3RzXzE1MDgyIjp7ImJ1Y2tldCI6InRydWVfYml0cmF0ZSIsInZlcnNpb24iOm51bGx9LCJ0ZndfbGVnYWN5X3RpbWVsaW5lX3N1bnNldCI6eyJidWNrZXQiOnRydWUsInZlcnNpb24iOm51bGx9LCJ0ZndfdHdlZXRfZWRpdF9mcm9udGVuZCI6eyJidWNrZXQiOiJvbiIsInZlcnNpb24iOm51bGx9fQ%3D%3D&amp;frame=false&amp;hideCard=false&amp;hideThread=false&amp;id=1960899178990825516&amp;lang=en&amp;origin=https%3A%2F%2Fod2-workbench-web.abs-cbn.com%2F%23%2Fworkspace%2Fmonitoring%3Fitem%3Durn%3Anewsml%3Aod2-workbench-api.abs-cbn.com%3A2025-08-28T08%3A27%3A06.112556%3A989aa73c-c105-4ccf-8f76-6cd5523ea82f%26action%3Dedit&amp;sessionId=45953b85ec166bced7ddbb39b8fad660e7813da3&amp;theme=light&amp;widgetsVersion=2615f7e52b7e0%3A1702314776716&amp;width=550px" style="position:static;visibility:visible;width:550px;height:696px;display:block;flex-grow:1" data-tweet-id="1960899178990825516"></iframe></div><script async="" src="https://platform.twitter.com/widgets.js" charSet="utf-8"></script><p>Edwin Morata of DSWD&#x27;s Crisis Intervention Program said they listened to feedback from their clients, who said the process of application and releasing of cash aid could be better.</p><div><a href="https://www.abs-cbn.com/news/nation/2025/8/19/akap-program-to-continue-despite-zero-proposed-budget-in-2026-dswd-1250"><strong>AKAP program to continue despite zero proposed budget in 2026: DSWD</strong></a></div><div><br/></div><div><strong>CONVENIENCE AND DIGNITY</strong></div><p>&quot;Nakinig tayo feedback from the clients kasi mainit, nababasa sila kapag maulan, malayo. Ngayon gusto nating maging convenient access. Kasi why not give them the dignity at bigyan convenience kahit papano eh nasa crisis na nga sila,&quot; Morata said.</p><p>(We listened to feedback from the clients because the previous site was hot, they get wet when it rains, and quite far. We want to give them convenient access. Why not give them the dignity and convenience, they are already in crisis.)</p><p>Around 1,800 people go to the new site daily for cash aid.</p><p>Processing time for cash aid could last for only 2 to 3 hours, excluding the waiting time for clients who arrive beyond the office hours.</p><p>But in an effort to further streamline the process, DSWD says they want to launch a site where applications for aid and guarantee letters can be done online.</p><p>This will enhance the experience of those in need.</p><p>&quot;Goal po namin na i-launch ang website this year,&quot; Morata said.</p><p>(We aim to launch the website for cash aid this year.)</p><p>Apart from medical and burial expenses, AICS also provides one-way transportation allowance for people going home to provinces, and even food allowance.</p>

<p>The Department of Social Welfare and Development has relocated their processing center for 'Assistance to Individuals in Crisis Situations' or AICS from their central office in Batasan to the Paragon Place along Commonwealth Avenue in Quezon City.</p>

The Department of Social Welfare and Development has relocated their processing center for 'Assistance to Individuals in Crisis Situations' or AICS from their central office in Batasan to the Paragon Place along Commonwealth Avenue in Quezon City.

Thousands of indigent Filipinos line up for aid at new DSWD satellite office

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Thousands of indigent Filipinos line up for aid at new DSWD satellite office

Jervis Manahan,

ABS-CBN News

Published Aug 28, 2025 04:05 PM PHT

Read More:

DSWD

AICS

Social Welfare

Ayuda

Assistance to Individuals in Crisis Situations

Department of Social Welfare and Development

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