Jaehwa Bernardo

The Land Transportation Office in Quezon City. Mark Demayo, ABS-CBN News

Article (news)

Katrina Domingo

ABS-CBN News

<div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/177796453844820250203-land-transportation-office-MD-3547.jpg" style="width:960px" class="fr-fic fr-dib" width="960"/>The Land Transportation Office in Quezon City. Mark Demayo, ABS-CBN News/File</div>MANILA (UPDATE) -- The Land Transportation Office (LTO) topped the list of agencies with the most number of complaints in the first quarter of 2026, the Anti Red Tape Authority (ARTA) said on Tuesday.From the third spot in 2025, the LTO has now replaced the Food and Drug Administration (FDA) with the most number of complaints, ARTA Sec. Ernesto Perez said in a press conference in Malacañang.&quot;This is not to defend the agency… but considering the volume of transactions, applications that they receive, we cannot help but receive complaints,&quot; Perez said.&quot;Most of these cases, more than 90 percent are already closed… This is because agencies immediately act on these complaints,&quot; he said.Most of the complaints centered on delays in the filing of applications and the imposition of additional requirements, he added.The top 10 most complained government agencies as of March 2026 are as follows:<div>NATIONAL GOVERNMENT AGENCIES </div>1. Land Transportation Office2. Bureau of Internal Revenue3. Food and Drug Administration4. Land Regulation Authority5. Philippine Statistics Authority6. Department of Education7. National Telecommunications Commission8. Department of Migrant Workers9. Professional Regulation Commission &amp; Department of Human Settlements and Urban Development10. Department of Science and Technology<div> </div><div>GOVERNMENT OWNED AND CONTROLLED CORPORATIONS</div>1. Social Security System2. Home Development Mutual Fund (PAG-IBIG)3. Philippine Health Insurance Corporation (PHILHEALTH)4. Philippine Postal Corporation5. Landbank of the Philippines6. Government Service Insurance System7. National Irrigation Administration8. Laguna Lake Development Authority9. Philippine Deposit Insurance Corporation10. National Food Authority<div> </div>Of the 77 percent of the over 2,000 complaints it received from September 2025 to April 2026 have already been resolved, Perez said.The ARTA is holding a month-long list of activities in commemoration of the Ease of Doing Business month this May to further promote more efficient government processes across the country, Perez said.The agency is also working to help local government units establish one-stop shops to encourage investors to do more business, especially in provinces, he said.Meanwhile, the LTO said it has been made &quot;aware of the report&quot; and is taking it &quot;seriously.&quot;<div><a class="fr-green fr-strong" href="https://www.abs-cbn.com/news/nation/2026/4/27/lto-launches-online-reporting-system-for-road-violations-1556">READ: LTO launches online reporting system for road violations</a></div>&quot;Mataas po talaga ang volume ng transactions sa LTO, but that is not an excuse,&quot; LTO chief Markus Lacanilao said in a statement.&quot;That is why we recently launched iReport Mo Kay LTO Chief, para may malinaw na channel ang publiko to report delays, fixers, and other concerns,&quot; he said.The LTO is &quot;taking concrete steps to improve frontline services and ensure that LTO processes comply with the Ease of Doing Business standards,&quot; he added.<div> </div><div> </div>

The Land Transportation Office (LTO) topped the list of agencies with the most number of complaints in the first quarter of 2026, the Anti-Red Tape Authority (ARTA) said.

The Land Transportation Office (LTO) topped the list of agencies with the most number of complaints in the first quarter of 2026, the Anti-Red Tape Authority (ARTA) said.

LTO is agency with most complaints in first quarter of 2026: ARTA

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Nation

LTO is agency with most complaints in first quarter of 2026: ARTA

Katrina Domingo,

ABS-CBN News

Published May 05, 2026 03:08 PM PHT

|

Updated May 05, 2026 04:26 PM PHT

Read More:

Land Transportation Office

Anti-Red Tape Authority

government agencies

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.