GCash says all affected e-wallets 'adjusted' as of 4 p.m.

ABS-CBN News

<p>MANILA — Mobile wallet GCash said on Tuesday all funds of users affected by reports of unauthorized transactions have been returned as of 4 p.m. </p><p>Several GCash users earlier said money from their accounts was allegedly transferred to accounts in EastWest Bank and Asia United Bank (AUB). Both EastWest Bank and AUB have committed to work with GCash and the regulators to investigate the matter.</p><ul class="op-related-articles">	<li><a href="https://news.abs-cbn.com/business/05/09/23/gcash-suffers-glitch-says-no-funds-lost">GCash says &#x27;no funds lost&#x27; despite system glitch</a></li></ul><p>An online chat group has earlier listed around 300 people complaining about unauthorized transactions amounting to P6 million. </p><p>GCash did not disclose the total amount affected by the incident. </p><p>&quot;We have already adjusted the e-wallets of all affected GCash users. We wish to reiterate that our customers did not lose their funds on GCash. The app is now up for service so you can safely proceed with your regular transactions,&quot; GCash said in a statement.</p><p>&quot;Rest assured, your funds are intact, safe, and secure with GCash. Our proactive cybersecurity policies are in place to protect our customers as the safety and security of your account is our top priority,&quot; it added. </p><p>GCash also urged users to remain vigilant in their online transactions and to never share their MPIN or OTPs.</p><p>Customers may call GCash&#x27;s hotline at 2882 for concerns.</p><div><strong>RELATED VIDEO</strong></div><figure class="op-interactive"><iframe allow="autoplay; fullscreen" frameBorder="0" height="100%" id="ivsplayer01" scrolling="no" src="https://player.ivideosmart.com/ivsplayer/v4/dist/html/iframe-src.html?iframeid=ivsplayer01&amp;key=e8c22c015ca9eafa76f1e3edfa03c603&amp;spid=3001339&amp;vid=2609756" width="100%"></iframe></figure><div class="iwantbar">Watch more News on <a href="https://www.iwanttfc.com/#!/browse/Genres/News/tag_id_genres/id_news" target="_blank">iWantTFC</a></div>

Mobile wallet GCash said on Tuesday all funds of users affected by reports of unauthorized transactions have been returned as of 4 p.m. 

GCash says all affected e-wallets 'adjusted' as of 4 p.m. | ABS-CBN

Halalan 2025

Entertainment

News

Metro.Style

Lifestyle

Sports

More

Traffic

Horoscope

Business

GCash says all affected e-wallets 'adjusted' as of 4 p.m.

GCash says all affected e-wallets 'adjusted' as of 4 p.m.

ABS-CBN News

Published May 09, 2023 05:22 PM PHT

|

Updated May 09, 2023 08:59 PM PHT

Read More:

GCash

GCash glitch

GCash funds

money

e-wallet

EastWest Bank

AUB

unauthorized transfer

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2025 ABS-CBN Corporation. All Rights Reserved.