Visa outage blocks transactions across Europe | ABS-CBN
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Visa outage blocks transactions across Europe
Agence France-Presse
Published Jun 02, 2018 04:51 AM PHT
Payment systems giant Visa said it was experiencing problems processing transactions in Europe on Friday and was trying to fix the issue.
Payment systems giant Visa said it was experiencing problems processing transactions in Europe on Friday and was trying to fix the issue.
The blockage has left some customers stuck at the tills in stores across the continent.
The blockage has left some customers stuck at the tills in stores across the continent.
"We are currently experiencing a service disruption which is preventing some Visa transactions in Europe from being processed," a Visa spokesman told AFP.
"We are currently experiencing a service disruption which is preventing some Visa transactions in Europe from being processed," a Visa spokesman told AFP.
"We are investigating the cause and working as quickly as possible to resolve the situation."
"We are investigating the cause and working as quickly as possible to resolve the situation."
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Visa users have taken to social media to complain.
Visa users have taken to social media to complain.
HSBC bank's UK Twitter account replied to a customer query saying: "From what we understand there are still intermittent issues but services are slowly recovering."
HSBC bank's UK Twitter account replied to a customer query saying: "From what we understand there are still intermittent issues but services are slowly recovering."
Paymentsense, which provides card machines, online payment gateways and virtual terminals to some 60,000 independent businesses in Britain and Ireland, advised users to try paying via contactless transactions.
Paymentsense, which provides card machines, online payment gateways and virtual terminals to some 60,000 independent businesses in Britain and Ireland, advised users to try paying via contactless transactions.
"We have been informed that Visa has corrected the outage and transactions are now starting to go through. There is still some intermittency however, we believe this is due to a backlog of transactions," it said.
"We have been informed that Visa has corrected the outage and transactions are now starting to go through. There is still some intermittency however, we believe this is due to a backlog of transactions," it said.
"We now understand that contactless transactions have a better chance of going through. We'd encourage affected customers to try contactless transactions where possible."
"We now understand that contactless transactions have a better chance of going through. We'd encourage affected customers to try contactless transactions where possible."
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It is understood the Bank of England is aware of the issue and is in touch with Visa.
It is understood the Bank of England is aware of the issue and is in touch with Visa.
The Royal Bank of Scotland's help Twitter account said cash machine withdrawals were unaffected.
The Royal Bank of Scotland's help Twitter account said cash machine withdrawals were unaffected.
"This is an industry wide issue which is being investigated as a matter of urgency and we apologise for any inconvenience. ATM and MasterCard transactions are not impacted," it said.
"This is an industry wide issue which is being investigated as a matter of urgency and we apologise for any inconvenience. ATM and MasterCard transactions are not impacted," it said.
In a Primark store on Berlin's Alexanderplatz, frustrated customers were queueing for 20 minutes to pay. Staff did not know why transactions were not going through.
In a Primark store on Berlin's Alexanderplatz, frustrated customers were queueing for 20 minutes to pay. Staff did not know why transactions were not going through.
However, in the neighbouring store, transactions were being processed without any problems.
However, in the neighbouring store, transactions were being processed without any problems.
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Sandra Foy, who owns a bookshop in Manchester, northwest England, told Sky News television: "I run a small business and the loss of any business is a big deal for us.
Sandra Foy, who owns a bookshop in Manchester, northwest England, told Sky News television: "I run a small business and the loss of any business is a big deal for us.
"Not knowing when this is going to be sorted out is incredibly frustrating."
"Not knowing when this is going to be sorted out is incredibly frustrating."
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© Agence France-Presse
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