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BPI fixing 'internal error' that affected deposits

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ABS-CBN News

<p>MANILA - <strong>(3rd UPDATE) </strong>Scores of irate customers of Bank of the Philippine Islands reported losing up to tens of thousands of pesos in their accounts on Wednesday.</p><p>BPI said there was an &quot;internal data processing error&quot; and it was &quot;currently correcting the mispostings.&quot;</p><p>The bank said some accounts were &quot;debited twice or credited twice for a past transaction.&quot;</p><p>&quot;We apologize for the inconvenience that this may have caused,&quot; BPI said.</p><script src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&amp;version=v2.5" async="" type="text/javascript"></script><div class="fb-post" data-href="https://www.facebook.com/bpi/posts/1437589932953841" data-width="auto"> </div><p><br/>The bank&#x27;s online channels were inaccessible on Wednesday morning but balance checks could be made via ATM.</p><p>Kim Avelino, a human resource officer in Ortigas, told ABS-CBN News she lost P12,000 due to an &quot;automatic debit.&quot;</p><p>Avelino said one of her office mates withdrew P2,000 but her account showed a P5,000 deduction.</p><p>Their other co-workers meanwhile reported negative balances in their bank accounts, said Avelino.</p><blockquote class="twitter-tweet" data-lang="en"><p dir="ltr" lang="en">LOOK: BPI account shows negative balance even when no withdrawal transaction was made. | <a href="https://twitter.com/ABSCBNNews">@ABSCBNNews</a> <a href="https://twitter.com/ANCALERTS">@ANCALERTS</a> <a href="https://t.co/hxbxHb5ls6">pic.twitter.com/hxbxHb5ls6</a></p>— Kat Domingo (@_katrinadomingo) <a href="https://twitter.com/_katrinadomingo/status/872243510589534208">June 7, 2017</a></blockquote><script async="" src="http://platform.twitter.com/widgets.js" charSet="utf-8" type="text/javascript"></script><div><strong>NOT A HACK</strong></div><blockquote class="twitter-video" data-lang="en"><p dir="ltr" lang="tl">BSP: Sinigurado ng BPI na maitatama ang mga ulat ng &#x27;unauthorized transactions&#x27; at walang kustomer na mawawalan ng pondo sa kanilang account <a href="https://t.co/ACGQ1Q0r0D">pic.twitter.com/ACGQ1Q0r0D</a></p>— DZMM TeleRadyo (@DZMMTeleRadyo) <a href="https://twitter.com/DZMMTeleRadyo/status/872253443188051968">June 7, 2017</a></blockquote><script async="" src="http://platform.twitter.com/widgets.js" charSet="utf-8" type="text/javascript"></script><p>The country&#x27;s central bank meanwhile denied social media rumors that online hackers were behind the incident.</p><p>&quot;Hindi po ito na-hack. May mga natatatakot po kasi na ito ay hack daw po -- ito ang umiikot na balita sa social media. Para to make it clear at hindi rin po matakot, nakita agad ng BPI ang they are correcting it immediately po,&quot; Pia Roman Tayag, head of the Bangko Sentral ng Pilipinas&#x27; (BSP) inclusive finance and financial consumer protection, told radio DZMM.</p><p>(This was not a hack. Some clients are worried because of speculations circulating on social media. Just to make it clear, BPI immediately saw the error are now correcting it.)</p><p>The BPI, Tayag added, has assured the BSP that it will correct the error within the day and that &quot;no customer fund will be lost.&quot;</p><div><strong>GLITCH FIXED, SAY BPI</strong></div><p>As of 10 p.m. Wednesday, BPI said the <a href="http://news.abs-cbn.com/business/06/07/17/bpi-says-glitch-fixed-access-to-atms-restored" target="_blank">glitch has been fixed</a> and access to ATMs was restored.</p><p>&quot;We would like to announce that the internal systems error related to transaction mis-postings has been resolved. Access to ATMs has also been restored,&quot; the bank said.</p><p>&quot;Please accept our gratitude for your patience, and our apologies for any inconvenience you may have experienced,&quot; it added. </p><p>The bank earlier assured its clients that none of them will lose money because of the error. </p><p>&quot;Should you have questions, please contact us at CBGCustomerCareDepartment@bpi.com.ph,&quot; BPI said. </p><p>BPI Senior Vice President for Strategic Marketing and Decision Support Catherine Santamaria said the bank&#x27;s online banking and other channels are still being fixed.</p><p>&quot;What we&#x27;re saying is that the ATMs are the ones which are available already. Our internet and our mobile are still being restored as we speak,&quot; she told ANC&#x27;s Business Nightly. </p>

<p>Some clients of the Bank of the Philippine Islands on Tuesday reported unauthorized withdrawal transactions from their accounts allegedly caused by a system glitch.</p>

Some clients of the Bank of the Philippine Islands on Tuesday reported unauthorized withdrawal transactions from their accounts allegedly caused by a system glitch.