Push Admin

BPO automation may displace 40,000, add 700,000 jobs

Article (news)

Katrina Domingo, ABS-CBN News

MANILA - The shift to automation can displace 40,000 low-skilled workers in the business process outsourcing industry, but will open up job opportunities for nearly 700,000 higher-skilled counterparts, an industry official said Tuesday.Low-skilled workers include receptionists and clerks. Job demand will shift to medium and high-skilled jobs that offer higher compensation, said Alex Tined, program director of the IT and Business Process Association of the Philippines.<ul class="op-related-articles">	<li><a href="http://news.abs-cbn.com/business/06/07/17/robots-with-a-heart-how-call-centers-can-fight-extinction">Robots with a heart: How call centers can fight extinction </a></li></ul>&quot;We need to teach them the new jobs. The challenge now is to make sure that we have people to do the mid and high skill jobs,&quot; Tined said.Tined said some 388,000 jobs would be added to the middle level and another 309,000 to the high skill level, bringing the industry workforce to 1.8 million by 2022 from the current 1.14 million.The BPO industry is a key job generator and source of dollar earnings that help strengthen the peso. <ul class="op-related-articles">	<li><a href="http://news.abs-cbn.com/business/v2/11/29/16/look-whats-at-stake-for-bpos-under-trump-led-us">LOOK: What&#x27;s at stake for BPOs under Trump-led US</a></li></ul>Tined said the Philippines had fallen to third place among the world&#x27;s top BPO destinations, as India and China lure companies with more advanced technologies.China is a relative newcomer to the race, previously dominated by India and the Philippines.

The shift to automation can displace 40,000 low-skilled workers in the business process outsourcing industry, but will open up job opportunities for nearly 700,000 higher-skilled counterparts, an industry official said Tuesday.

The shift to automation can displace 40,000 low-skilled workers in the business process outsourcing industry, but will open up job opportunities for nearly 700,000 higher-skilled counterparts, an industry official said Tuesday.

BPO automation may displace 40,000, add 700,000 jobs

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Business

BPO automation may displace 40,000, add 700,000 jobs

Katrina Domingo,

ABS-CBN News

Published August 01, 2017 02:35 PM PHT

|

Updated August 01, 2017 03:41 PM PHT

Read More:

call center

BPO

business process outsourcing

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

Sign Up

I have read and agree to the Terms and Privacy Policy.

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.