Push Admin

The Far Eastern University Campus in Manila on March 06, 2020. Jonathan Cellona, ABS-CBN News

Article (news)

Benise Balaoing

ABS-CBN News

<div></div><p>MANILA- Information Technology-Business Process Management (IT-BPM) companies in the Philippines are facing a shortage of employees who can work with artificial intelligence (AI), an industry group said Tuesday.</p><p>The IT-Business Process Association of the Philippines (IBPAP) said it fears that this may hamper AI adoption among local business process outsourcing (BPO) firms.</p><p>“We have a supply problem. Our schools are struggling to produce talent,” said Dominic “Doc” Ligot, IBPAP Head of Research. “And now that the AI age is upon us, there’s an added pressure, not just to produce more talent but talent with AI skills,” he added. </p><p>“I think one of the things that we need to realize, and this has been documented by other parties like the World Economic Forum, is that the future of work is really skills-based. But our education system is still largely credential-based,” Ligot noted.</p><p>“Everyone’s too wrapped up getting degrees, diplomas, certificates—certainly that’s evidence of skill,  but really, nowadays, it doesn’t matter if you have these diplomas; what we’re looking for is evidence that you can do a job,” he stressed.</p><p>“The closer we can bring it to skills-based hiring, as opposed to credential-based hiring—somehow we have to cross that threshold, and AI is no different. You know you don’t need degrees to use AI these days, but our schools are still wrapped up in that,” he said.</p><p>Ligot said the IBPAP has launched the Philippine Skills Framework to show schools what skills the contact center and business process management needs of its workers.</p><div><a href="https://news.abs-cbn.com/business/01/18/24/businesses-must-not-be-afraid-of-using-ai-dict-official" rel="noopener noreferrer" target="_blank">Businesses must not be afraid of using AI: DICT official</a></div><p>He said he hopes the academe will align with the industry to address the skills gap.</p><p>“There are many other countries that are stepping up. And if they crack this education-labor mismatch problem sooner, then we might be in trouble,” he said.</p><p>“Talent’s kind of our number one roadblock to growth,” he said.</p><div><strong>—ANC, 24 September 2024</strong></div><div></div>

<p>IT-BPM companies in the Philippines are facing a shortage of employees who can work with artificial intelligence (AI), an industry group said Tuesday.</p>

IT-BPM companies in the Philippines are facing a shortage of employees who can work with artificial intelligence (AI), an industry group said Tuesday.

Talent shortage may hamper AI adoption among PH BPOs: Industry group

News

Entertainment

Lifestyle

Sports

Metro.Style

More

Sudoku

Word of the Day

Lotto

Horoscope

Business

Talent shortage may hamper AI adoption among PH BPOs: Industry group

Benise Balaoing,

ABS-CBN News

Published September 24, 2024 08:43 PM PHT

Read More:

ABSNews

ANC promo

AI

artificial intelligence

IT-BPO

Doc Ligot

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

Sign Up

I have read and agree to the Terms and Privacy Policy.

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.