Vlad Bunoan

Article (news)

Bela Padilla

MJ Felipe

ABS-CBN News

<p>MANILA -- Actress Bela Padilla said she raised her concerns over customs charges on an overseas package with Commissioner Ariel Nepomuceno, after her post on X drew headlines and prompted a response from the Bureau of Customs.</p><p>“I love that I had a very good conversation with Commissioner Nepomuceno yesterday. We explained a few things to each other, kasi obviously as a taxpayer and a customer of DHL, I had questions about the charges noong Friday. He was able to explain certain things to me and after that I called DHL again &#x27;cause there were wrong computations pa rin doon sa babayaran,” Padilla told ABS-CBN News.</p><div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1755580286207Bela.jpg" class="fr-fic fr-dib" style="width:950px"/></div><p>She added that the charges were absurd and too high -- it was close to the actual cost if the package she bought overseas. </p><p>“I&#x27;ve also shipped things in London and other places and this is the only country na sobrang taas ng charges -- almost half of the amount of my package so, I just want to see where the money was going,” Padilla said.</p><p>“Also I got the bill with no breakdown. I wasn&#x27;t also sent a letter or an email which is quite unusual. You are entitled to see what you&#x27;re paying for.”</p><p>After her conversation with Nepomuceno, Padilla said she appreciates the effort and &quot;that he is taking things seriously, whether it’s big case or a small case ‘cause obviously, my parcel naman.. we’re not talking about a big sum of money. &quot;I think more than that I’m thinking what about other people who, you know, don’t have the means to pay right away for those kind of charges,” she said.</p><p>The comment section of Padilla&#x27;s post was flooded with ire and stories from the public who shared the same sentiment. </p><p>“Everyone was giving their own horror stories. Commisioner Nepomuceno told me he just started in BOC, last July. He’s handling all the previous cases from whoever he took over from. It’s good to know that things are moving and he told me that they took down the online calculator for the time being, because it has to be updated,” she said. “I’m grateful that they took action.” </p><p>The Kapamilya actress told ABS-CBN News that she isn’t the type who would use her social media accounts to complain and air her grievances on things. In fact, in this case, she called the logistics company and BOC without revealing who she was. She used her legal name and not her screen name.</p><p>“I don’t really like complaining, especially on social media. That was last resort. I spoke to a DHL representative first. Then I called the BOC hotline, but I was given the runaround for a proper answer. That’s why I tweeted,” she said.</p><div><br/></div><div><strong>RELATED VIDEOS:</strong></div><div><br/></div><div><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/9RqsBDeKLa0?autoplay=1&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/mW0zPCDK4wU?autoplay=1&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/iqunF1wtp9w?autoplay=1&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><br/></div>

<p>Actress Bela Padilla said she raised her concerns over customs charges on an overseas package with Commissioner Ariel Nepomuceno, after her post on X drew headlines and prompted a response from the Bureau of Customs.</p>

Actress Bela Padilla said she raised her concerns over customs charges on an overseas package with Commissioner Ariel Nepomuceno, after her post on X drew headlines and prompted a response from the Bureau of Customs.

Bela Padilla on BOC's apology: 'I’m grateful that they took action'

News

Entertainment

Lifestyle

Sports

Metro.Style

More

BINI

Sudoku

Word of the Day

Lotto

Horoscope

Celebrities

Bela Padilla on BOC's apology: 'I’m grateful that they took action'

MJ Felipe,

ABS-CBN News

Published August 19, 2025 01:41 PM PHT

Read More:

Bela Padilla

ABSnews

Bureau of Customs

tax

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

Sign Up

I have read and agree to the Terms and Privacy Policy.

Haven't received our newsletter?

Check your inbox to verify and confirm your subscription.

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.