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Ysera Aesthetics

Leah C. Salterio

<div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1785023903150att.TuVJZWEUALQUfDu_T6urUbVAp9L0dxCeukboBrSN5sk.jpeg" style="width:960px;display:block;height:auto" class="fr-fic fr-dib" width="960"/>Dr. Michelle Supapo attending to a patient. Handout</div>Ysera Aesthetics Center, the six-year-old aesthetics and surgical clinic in Quezon City, was a direct casualty of the pandemic only two months after it opened in January 2020.“We opened right before the pandemic,” Ysera business unit head Noel Gerald Agbayani told ABS-CBN News. “When things were okay already, we started operating again.“If you are going to look at the hierarchy of needs, technically, we are not included since we are an aesthetic center. We are with the non-essential group. So that scared me as a business head. Nung may pang gastos na ‘yung mga tao, we started opening.”Agbayani applies business aesthetics for Ysera, which is Hebrew for princess of light. “If you search, Ysera’s translation is a dragon from a game,” Agbayani said. “I’m proud to say that we have doctors on board. It’s very seldom that we don’t have a doctor in the clinic and that&#x27;s only if they&#x27;re on their convention days.“We believe that the patient is more confident when they know there&#x27;s an authoritative figure who can address questions and are ready for complications that could possibly arise.”Ysera expanded the non-surgical wing initially, then came the surgical wing with Dr. Patrick Tan, Ysera Aesthetics Center’s surgical doctor. The other doctor, Dr. Celestine Azurin, is also there. Dr. Michelle Supapo is in the Quezon City clinic.“We always have a doctor on board, unlike other aesthetic centers or aesthetic clinics where you have to schedule or the doctor is on-call,” said Agbayani. “Dr. Azurin and Dr. Supapo both handle non-surgical treatments.“Then we have our surgeon, Dr. Patrick Tan, who does rhinoplasty. He specializes in facial surgeries, but more so with rhinoplasty. So that&#x27;s his forte. For liposuction, we have other doctors on call. “Dr. Supapo does lips. The most that she does are injectables and lip fillers. She trained with Julie Horn in Switzerland. Horn is known for lip fillers around the world.”<div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1785024098869att.h1hwrdedmF5UJJKtXiha1jJNDYp1yr77_dSQQYVsgl0.jpeg" style="width:650px;display:block;height:auto" class="fr-fic fr-dib" width="650"/>Ysera doctors (from lett) non-surgical doctor Michelle Supapo, surgical doctor Patrick David Tan and Dr. Celestine Azurin. HandoutThe customer experience is very important for Ysera. “Whether or not a new patient, once they come in for consultation with our doctors, they are asked what are their Top 3 concerns,” Agbayani explained. “If there are questions that need to be addressed, the doctor is there to answer the patient and formulate the treatment plan.”</div>“Of course, we want the patients to come back,” Agbayani added. “We want them to feel that they’re being taken cared of. Before the doctors do anything, especially if it is invasive, we have a check list. We have them screened for surgery. We always send them to a specialist.“There&#x27;s always a standard checklist with laboratory screening and then based on that, our anesthesiologist will inform the patient or send them to another doctor. We&#x27;ll send them to a specialist.”Agbayani handles the operations of Ysera. “Anything that is not medical, that&#x27;s what I touch,” he said. “Hiring of the staff, taking care of the staff, financials. With the doctors, they are more savvy and adept to look for what they need.”Their doctors are known for saying no to clients if it&#x27;s not the right fit. Surprisingly, it is not difficult to see a high paying client walk away because they were turned away by our doctor. “For me, I have learned to accept the fact that what I would want in a patient is someone that trusts my doctors. I didn’t enter the industry to look for a headache. That&#x27;s personally for me. “Like what Dr. Supapo said unlike pathologic practices wherein the patient comes in because there&#x27;s something wrong with them. Here they come in, they&#x27;re fine. They just want to look better. So, the worst thing that you can do is for them to come in looking good and make it worse. That&#x27;s where the headache comes in. If the doctor says no, I trust my doctors. If the patient insists on what they want, they can look for another clinic.”<div><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1785024234051att.NFJlvnm5ZraJ-3FwYDz9-LRMsiICsHnSyrrpqPdXNsY.jpeg" style="width:300px" class="fr-fic fr-dib"/>Noel Gerald Agbayani, business unit head of Ysera Aesthetics Center. Handout</div>Agbayani insists Ysera doesn’t profile their patients then proceeds with the treatment. “We offer procedures that can also cater to the C and even the D market,” he said. “There are patients who carry of cash and pay in cash. We don&#x27;t discriminate basically.“We always promote quality. That&#x27;s why when our clients ask us, why our procedures may be costly, we really tell them that we price based on the quality of work that we have and we also price based on our doctor&#x27;s skills. So if maybe they find us expensive, we are not readily giving a discount right away.”Agbayani added, “We let them go. Maybe, they are not our market. They are not our clients. That’s the ethical thing to do, although it pains them to return the money. The ones who have the purchasing power to avail themselves of aesthetics would be the A and B market. We don&#x27;t compromise quality, but we are very honest with our patients. I know that my doctor&#x27;s will not recommend.”

Ysera Aesthetics Center, the six-year-old aesthetics and surgical clinic in Quezon City, was a direct casualty of the pandemic only two months after it opened in January 2020.

Ysera Aesthetics Center, the six-year-old aesthetics and surgical clinic in Quezon City, was a direct casualty of the pandemic only two months after it opened in January 2020.

From pandemic setback to growth, Ysera Aesthetics marks 6 years

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From pandemic setback to growth, Ysera Aesthetics marks 6 years

Leah C. Salterio

Published July 26, 2026 08:08 AM PHT

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