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Residents queue for water at Barangay 101 in Manila on January 11, 2024. Mark Demayo, ABS-CBN News

Article (news)

Water Utility

Harlene Delgado

ABS-CBN News

<p>MANILA -- The Palace said it welcomes complaints against Villar-led water utility firm PrimeWater Infrastructure Corp. over its reported poor service to consumers.</p><p>This comes after the group Bayan Muna lodged a complaint at Malacañang Thursday demanding the cancellation of joint venture agreements of PrimeWater with local water districts across the country.</p><div><a href="https://www.abs-cbn.com/news/business/2025/4/30/marcos-orders-probe-on-villar-owned-primewater-over-complaints-of-poor-service-1956" rel="noopener noreferrer" target="_blank">Marcos orders probe on Villar-owned PrimeWater over complaints of poor service</a></div><p>Palace Press Officer Claire Castro said it only shows that the probe order made by President Ferdinand Marcos Jr. is not a form of politicking.</p><div><a href="https://www.abs-cbn.com/news/business/2025/5/6/solons-eye-probe-into-deal-between-villars-primewater-and-local-water-district-1808" rel="noopener noreferrer" target="_blank">Solons eye probe into deal between Villars&#x27; PrimeWater and San Jose Del Monte local water district</a></div><p>“At kung mayroon pa pong mga tao na nagrireklamo, may mga ahensiya, may mga government agencies na umaayon sa ginagawa po ng Pangulo patungkol po sa pag-iimbestiga, particularly sa PrimeWater, iyan po ay ating wini-welcome dahil ibig pong sabihin, ang aksyon pong ginawa ng Pangulo ay hindi lamang po pamumulitika,” Castro said.</p><div><a href="https://www.abs-cbn.com/news/nation/2025/5/5/lwua-investigates-primewater-over-complaints-of-poor-service-1430" rel="noopener noreferrer" target="_blank">LWUA investigates PrimeWater over complaints of poor service</a></div><p>Vice President Sara Duterte earlier claimed that the probe on the water utility firm was politically motivated.</p><div><strong>‘16 MILLION AFFECTED’</strong></div><p>Castro also vowed for the speedy resolution of the investigation as she noted that millions of consumers have been affected by PrimeWater’s reported widespread substandard service.</p><p>“Tandaan po natin, ang estimated po na sinasabi na naaapektuhan po ng hindi magandang serbisyo ng PrimeWater ay umaabot na po sa 16 million na katao. So, kailangan lang po talaga itong mabilisang maaksiyunan,” she stated.</p><p>On the appeal to cancel all PrimeWater’s joint venture agreements with local water districts, the Palace officer said this will depend on the results of the investigation, assuring due process.</p><p>“Unang-una po, ang Pangulo at ang administrasyon ay naniniwala po sa due process. Hindi po tayo laging may kasabihang ‘cut the process’”, Castro stated.</p><p>“So, aalamin po natin lahat kung ano ba, kung may anomalya, kung anuman ang pagkukulang, at ano pa iyong dapat na ipahinto,” she added.</p>

<p>The Palace said it welcomes complaints against Villar-led water utility firm PrimeWater Infrastructure Corp. over its reported poor service to consumers.</p>

The Palace said it welcomes complaints against Villar-led water utility firm PrimeWater Infrastructure Corp. over its reported poor service to consumers.

PrimeWater issue affects 16 million consumers, Palace says

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PrimeWater issue affects 16 million consumers, Palace says

Harlene Delgado,

ABS-CBN News

Published May 09, 2025 05:56 PM PHT

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Updated May 09, 2025 06:02 PM PHT

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