Benise Balaoing

Philippine Airlines. Mark Demayo, ABS-CBN News

Article (news)

NAIA Inspection

ABS-CBN News

<p>MANILA -- Philippine Airlines (PAL) is improving its customer service in order to boost its business, PAL Holdings vice president Captain Stanley K. Ng said Monday.</p><p>The country&#x27;s flag carrier saw its net profit reach P3.9 billion in the first quarter of 2025, with revenue slightly dipping 1 percent to P47.3 billion because of lower yields and the Holy Week travel period moving to April instead of March.</p><p>Speaking at the sidelines of DITO CME&#x27;s &#x27;The 100 Presidents Golf Cup&#x27; in Dasmarinas, Cavite, Ng said he thinks things will still be good in the second quarter because there is still demand for travel.</p><p>&quot;It&#x27;s just, of course, competition is coming in, so more challenges with the fares. But, however, if there&#x27;s demand, there&#x27;s hope,&quot; the businessman said.</p><div><a href="https://www.abs-cbn.com/business/2024/2/23/pal-is-most-on-time-airline-in-apac-in-jan-consultancy-1246" rel="noopener noreferrer" target="_blank">PAL is &#x27;most on-time airline&#x27; in Asia-Pacific in Jan: aviation consultancy</a></div><p>Asked how the airline plans to stand out against the competition, Ng said, &quot;What we&#x27;ve always done, of course, we improve our product, improve our services, improve our back-end system to make the customer journey better.&quot;</p><p>He also said the carrier will buy new and better planes, and refurbish all its Airbus A321 CEO airplanes that fly to regional destinations.</p><p>&quot;[At the] end of the day, it&#x27;s about service. So if the customers are happy with your service, then they will keep coming back,&quot; he said.</p><p>Ng said Filipinos are still willing to spend on travel experiences. </p><p>&quot;I think that&#x27;s really important to the people today. They save up for their trips. They want to see the world. They want to see different beautiful destinations in the Philippines,&quot; he said.</p><p>&quot;Sometimes, there&#x27;s different segments: some people prefer premium travel, some people prefer cheaper fares, but that&#x27;s why there are promos from time to time to give access to all the people traveling.&quot;</p><div><a href="https://www.abs-cbn.com/news/business/2025/6/3/pal-offers-discounted-flights-in-independence-day-sale-1035" rel="noopener noreferrer" target="_blank">PAL offers discounted flights in Independence Day sale</a></div><div><a href="https://www.abs-cbn.com/news/business/2025/4/11/pal-eyes-more-pilots-with-relaunch-of-flight-school-1141" rel="noopener noreferrer" target="_blank">PAL eyes more pilots with relaunch of flight school</a></div>

<p>Philippine Airlines is improving its customer service in order to boost its business.</p>

Philippine Airlines is improving its customer service in order to boost its business.

PAL eyes improving customer experience to boost business

News

Entertainment

Lifestyle

Sports

Metro.Style

More

BINI

Sudoku

Word of the Day

Lotto

Horoscope

Business

PAL eyes improving customer experience to boost business

Benise Balaoing,

ABS-CBN News

Published June 09, 2025 03:41 PM PHT

Read More:

ABSNews

ANC promo

Philippine Airlines

PAL

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

ABS-CBN Newsletter

Your go-to source for the latest news, entertainment highlights, exclusive interviews, and updates on your favorite Kapamilya stars.

Sign Up

I have read and agree to the Terms and Privacy Policy.

Haven't received our newsletter?

Check your inbox to verify and confirm your subscription.

ABS-CBN is the leading media and entertainment company in the Philippines, offering quality content across TV, radio, digital, and film. Committed to public service and promoting Filipino values, ABS-CBN continues to inspire and connect audiences worldwide.

Corporate

Investors

Governance

International Distribution

Corporate

Governance

Investors

International Distribution

NPC Seal of Registration

Privacy Policy

AI Policy

Terms of Service

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.

NPC Seal of Registration

Privacy Policy

Terms of Service

AI Policy

Advertise with Us

© 2026 ABS-CBN Corporation. All Rights Reserved.