Joselito Malig

Article (news)

Carmelle Lacuata

MANILA -- BDO Unibank on Thursday denied allegations of a system compromise and insider involvement after a content creator lost her money due to allegedly unauthorized transactions.In a statement, BDO said the allegations by Jana Berenguer are baseless, adding that their investigation showed that a password reset was requested on September 14, a day before the reported unauthorized transactions. A device registration through OTP on the client&#x27;s registered device was also requested on the same day.&quot;There was no change in the mobile number used to receive the OTP. Log-in and registration alerts were sent to the client for these updates,&quot; BDO added.The bank also noted that it sent transaction alerts on September 15, or six hours before the client reported the issue via the BDO hotline.&quot;Our FMU (fraud management unit) reiterated transfer limits were not bypassed, and our security policies remain in place. Transactions through BDO Pay require PIN or biometrics, not OTP. OTP is required only for device registration, not for transactions via BDO Pay,&quot; BDO added.BDO likewise said Berenguer declined to talk to them and continued to post several videos that are inaccurate.&quot;BDO has put in place different features intended to protect clients’ accounts and strongly reminds the clients not to ignore warning signs and messages sent by the Bank through official channels,&quot; it said.Berenguer has gone public after falling victim to an online bank scam that drained her business savings—funds she had set aside for her son’s upcoming surgery.The case went viral after Berenguer posted a video on her official page “Jana&amp;Alonzo” on September 15. The video has since garnered more than 7.4 million views and over 50,000 shares on Facebook.Berenguer suspects QR code phishing during the bazaar may have compromised her phone.<div><a href="https://www.abs-cbn.com/news/business/2025/9/17/content-creator-loses-money-for-son-s-surgery-in-online-bank-scam-2055">READ: Content creator loses money for son&#x27;s surgery in online bank scam</a></div>

BDO Unibank on Thursday denied allegations of a system compromise and insider involvement after a content creator lost her money due to allegedly unauthorized transactions.

BDO Unibank on Thursday denied allegations of a system compromise and insider involvement after a content creator lost her money due to allegedly unauthorized transactions.

BDO says password reset, new device registration requested before content creator lost money

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BDO says password reset, new device registration requested before content creator lost money

Rose Carmelle Lacuata

Published September 18, 2025 09:23 PM PHT

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Updated September 19, 2025 08:02 PM PHT

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BDO Unibank

Jana Berenguer

scam

fraud

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